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AIBU about these customers?

(107 Posts)
PeacockFeathers Sat 12-Jan-13 18:12:00

Was spoken to like crap today at work by two very well spoken and dressed youngsters. DP was stood nearby in the shop making purchases coicidently and thinks I WBU.

Two young people wanting to buy wine. Both look under 25.

He has ID, she doesn't. I tell them I need to see both or I can't sell it to them, the law is clear on suspecting they are purchasing it for someone who is underage.

He offers uni ID with no date of birth on it, I tell him sorry but its not an accepted form of ID.

Both proceed to have a rant at me, telling me the law only applies to who is buying the alcohol. Tell me to use my common sense.

Call my supervisor over who backs me up and asks them to stop speaking to me like that.

Boy rants about how I am supposed to provide good customer service. Asks for my name and says they will complain.

DP thinks I ruined someones night. I think the boy looked anywhere from 16+ so was right, but feel shite at how patronising they were.

RedToothbrush Sun 13-Jan-13 12:47:35

PeacockFeathers Sun 13-Jan-13 12:23:22
Would any of you get arsey with someone who is just doing their job though? It is my company's policy to challenge 25. If I don't comply with this, I don't have a job and in the worse case scenario could be fined for providing alcohol to someone under 18.

Actually it would depend on HOW the person asking me challenged me.

It would also depend on whether I was holding my car keys, had my wedding ring on, whether I had a trolley load of shopping with me and whether I was paying by credit card or not.

It would depend on who I was being accompanied by.

And thats without looking AT me and my face/hands.

I do think common sense needs to also be applied. I do think some people who work at tills are quite clearly being overly cautious and a few lacking brain cells.

And like I say, they tend to pick on certain groups rather than others. A petite woman of 34 is more likely to be challenged than a 6'2" 28 year old for example.

The policy is not being applied fairly and some cashiers are downright rude about how they do it too.

jessjessjess Sun 13-Jan-13 12:50:27

Yanbu! If it was going to ruin their night they should have brought ID.

I used to work in a shop that sold cigarette and discovered that few people realise it's your neck on the line if you serve someone underage.

GinOnTwoWheels Sun 13-Jan-13 12:55:41

Any adult shopping for a family is likely to have DCs at home. Shock, horror, they may also allow them to drink modest amounts of alcohol if teenagers (which is legal).

If said adult is on their own, they will be served without question, but if they have their teenagers with them, they may be refused, which makes no sense at all. Should they leave their DCs at home/in the car/outside the shop to avoid such hassle.

I am happy that teenagers under 18 are not supplied with alcohol to allow them to become paryletic in the bus shelter, but don't see why this should be turned into policies that stop honest adults buying the odd bottle of wine with their shopping.

My sister (age 35/36) was shopping with her 18 YO DD. Sister was asked for ID, but DD was not 'because she had visible tattoos and piercings some of which she got when she was 16/17, so had to be over 18.

I too have been asked for ID in my 30s and don't always carry any. I once left a large amount of shopping with them, unpaid for, because they were happy I was over 18, but would not sell me alcohol because they didn't believe I was over 25 angry.

The way the large stores implement the policy makes no sense at all.

PigletJohn Sun 13-Jan-13 13:30:38

I am a DPS and am perfectly content that most over-18's carry ID and don't mind being asked to show it. The ones who say they left it at home and have never been so insulted and its ridiculous to ask and I'm completely wrong...

are under age.

redexpat Sun 13-Jan-13 13:42:03

Yes I probably would get arsey. I don't understand why people want to look younger than they are. I want to look my age. I'm quite proud of everything I've achieved. I'm genuinley insulted when people don't think I look my age, and try and stop me from doing something which is entirely legal. I wouldn't take it out on you though, but I'd definitley be speaking to the supervisor. It's most annoying when it is somewhere yo have been before and it was never a problem, so you don't think to bring ID.

ravenAK Sun 13-Jan-13 15:20:44

Also, most parents of teenagers amongst my friends do cheerfully buy their dc the odd beer or alcopop, on the grounds that it's better than them sinking a litre of rough cider & a few voddies on a park bench with their mates.

So it's not a rule that works, if the object is to stop underage drinking; it's purely an arse covering exercise.

I'm just a bit hmm about the logic of expecting the checkout assistant to read my mind, tbh. If I buy alcohol & subsequently supply it to some random unrelated underage person, I should be the one in trouble, not the poor sod whose psychic powers didn't extend as far as predicting what I had in mind for it.

Leaving aside the fact that if I did intend to pour my 5 year old a beer as soon as we'd put the shopping away, that might not be fabulous parenting but, erm, is actually perfectly legal...

Itsaboatjack Sun 13-Jan-13 17:45:20

*I am a DPS and am perfectly content that most over-18's carry ID and don't mind being asked to show it. The ones who say they left it at home and have never been so insulted and its ridiculous to ask and I'm completely wrong...

are under age.*

The only time I've regularly carried ID was when I was underage and it was fake. I'm also a DPS, maybe I assume that others use the same amount of common sense that I do when doing my job.

The last time I was asked for ID was when I was nearly 30, I was going into a bar with my dh and the doorman asked us. Our response was to laugh and ask him if he wanted us to step into the light so he could see my wrinkles and dh's grey hairs. He laughed at that and let us in. He could have been a jobsworth over it, but his years of experience and common sense told him that we were fine to go in.

It is a baffilingly ridiculous policy to refuse sale when people have their dc with them. What next, if you shop on-line and order alcohol will they refuse to deliver it if children are in the house?

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