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To think CSA are a shower of idiots?

(37 Posts)
AnneNonimousLetterToSanta Fri 28-Dec-12 12:43:09


Opened a case 4 MONTHS ago and am yet to see any money. They had no tracking down to do, I gave the exPs address, number and work address. He cooperated and they were meant to receive money from his employers at the beginning of the month. I have had to continually call them up to get them to take the steps to get the money to me. Is this not what their job is?! Apparently it should be with me by next week but time will tell.

Man on the phone said it probably got caught up in the festive period. That's exactly why I needed the bloody money on time! Oh and he said 'ciao' as he hung up.

Rant over. Almost. GRRR again!

daveserco Thu 10-Jan-13 07:58:02

Reaa does the csa know where he is

Reaa Wed 09-Jan-13 16:17:01

17years and not a penny

daveserco Wed 09-Jan-13 12:42:59

no problems, now I need to get to work will check in tomorrow .

TakeMyEyesButNotTheMulledWine Wed 09-Jan-13 12:37:14

Thanks for that advice dave. Will definitely tell her this.

daveserco Wed 09-Jan-13 12:35:45

Sorry just to add, they have to ask for dates from both parties, so ask her if they have done this.

daveserco Wed 09-Jan-13 12:34:44

If she has not already done so, get her to contact agency with his employment details. He has to prove that he has his son with him. They will advise of ninety day timescale to look into case. About 4-6 weeks in a case worker allocated will ring her (Iam trying not to laugh). Get her to ask for case workers ext number, when she is contacted. If possible get your friend to state a message can be left on v/mail, if she wants.

TakeMyEyesButNotTheMulledWine Wed 09-Jan-13 12:14:31

l'll ask her. As far as I know they have told her she isn't entitled to anything because of shared care and that they offered no advice how to go about proving it.

Her son is 10 now, about 5 yrs ago the csa caught up with him and took the maintenence straight out of his wages. He was in arrears that he had to pay but then lost his job so stopped paying. He is working again as he works for the same company as my DP. Now he's lying about contact. He's a fucking arsehole!

daveserco Wed 09-Jan-13 11:56:23

HU Takemyeeyes, have they asked for calendars regarding shared care, he has to show that his son has stayed overnight in his house for 52 nights or more per year.

TakeMyEyesButNotTheMulledWine Wed 09-Jan-13 11:32:34

A friend hasn't seen any money from her ex for years despite contacting the csa numerous times.

He (the ex) has told the csa that he has 50/50 contact. He hasn't seen his son in over 3 yrs. Despite telling them this is a lie many, many times, they are taking his word for it.

She has no idea how to prove it otherwise, they just don't want to know.

daveserco Wed 09-Jan-13 09:48:56

Serco is a private multinational company that has contracts from cleaning toilets in airports (Dubai) to running trains to running secondary schools (this is pending). They own the contract to run the contract for collection (ha!) of child maintenance after buying out the previous coma-pny to own it (vertex) in 2012. You may feel you have a genuine case to answer against the CSA, but the odds are deliberately 'stacked against you'. If they have followed prcedures and timescales, then it will be said you do not have a case to answer. If the other 'parent' constantly put change of circs in place, then technically the official line will be that they have followed the correct process. I am not rubbing salt in the wounds deliberately, just I know how the system works. Again if you complain and it is not found in your favour, they usually do not even reply. The complainant usually has to ring the contact centre and be told via notes!!1

SoftKittyWarmKitty Tue 08-Jan-13 14:27:09

Dave please can you explain exactly what Serco is? I'm unsure of what the difference between them and the CSA is.

What would happen if, for instance, I someone put in a complaint of maladministration/incompetence and requested compensation for loss of/lack of child support, requesting that the CSA pay me them the 6k of arrears owed? Do you think I they would have any chance of being paid the money they're owed? If not, would proceeding to an ICE make a difference?

daveserco Tue 08-Jan-13 10:56:48

The most infuriating thing is that we are told to say to parents ' do not rely on the money as income'! Talk about fanning the flames!!

daveserco Tue 08-Jan-13 10:26:14

When someone askes for a manager - we have to ask why, when what who, which. It is all about timescales, no matter how badly you have been treated, if it is within timescales, then we are told to say ' a supervisor will tell you the same thing'. Managers do not actually do much more than what we could do. They only send messages in the same way we do, most of the time it does not make any difference. I have worked in other customer service environments, and no matter how low down the 'food chain' I was, I felt I could at least sometimes genuinely help people, not at the CSA, though (Remember It is Serco).

zukiecat Tue 08-Jan-13 10:10:17

Message withdrawn at poster's request.

VinegarTits Tue 08-Jan-13 10:02:08

they are as useful as a hat full of arseholes

im still waiting for money for my dog 6 years on!

daveserco Tue 08-Jan-13 10:00:03

I agree with the sentiments regarding the csa, but remember this the company that does their work (Serco) is not a Government organisation. I work for them in their contact centres and their levels of bureaucracy are quite astonising. People are taught to deflect and 'clog up' the system with yet more internal messages. We cannot e-mail case workers directly, as we are penaised if reported. Listening to people cry down the phone due to non-payments yet again is horrible. Reporting of ways to quicken processes is brushed aside by Team Specialists, who are more concerend if we have asked for the millionth time when did you last receive ap payment. Any questions please post.

Emmielu Fri 28-Dec-12 13:43:39

I agree with insert. you do get a twat with each company. I dealt with a nationwide twat who was rude to me and called me thick. However, I've just come off the phone to CSA. was on there 15 mins and have got the info I needed and they've started the very first payments claim.

AnneNonimousLetterToSanta Fri 28-Dec-12 13:41:56

Posted too soon
Help* that's where my anger is coming from.

AnneNonimousLetterToSanta Fri 28-Dec-12 13:41:31

insert sorry your dad had such a hard time, I can imagine it could be a hard job. But it's also hard and tearful trying to feed, clothe and provide for your child with no hel

InsertCleverNameChangeHere Fri 28-Dec-12 13:39:00

Some of them may well be idiots, there are idiots in every department of every company. Some of them are just people trying to do their job to the best of their ability within a shit system.

My DDad worked there, they are spoken to like absolute shite all day long. One day he got a particularly bad call, was being completely abused, tried to pass it to a manager who refused to take it. My dad, who has spent something like 35 years in customer service and is well used to dealing with complaints etc. ended up in tears. The only other time my dad has cried was at his own dad's funeral.

I'm sorry some of you have had such an horrendous time with them, but I would imagine that this is due to two things - crappy management, and a ridiculously high turnover. I know I wouldn't last a week listening to the abuse they take.

AnneNonimousLetterToSanta Fri 28-Dec-12 13:37:34

And of course ex is to blame first and foremost for the stress, but CSA are there to do their job, which I seem to have to do for them!

AnneNonimousLetterToSanta Fri 28-Dec-12 13:35:48

I don't know, that seems to be how it happens. Maybe he requested for that to happen I really don't know

kinkyfuckery Fri 28-Dec-12 13:34:56

If your ex was/is compliant with them, why have the set up an attachment of his earnings? Why isn't he just making the 'voluntary' payments?

AnneNonimousLetterToSanta Fri 28-Dec-12 13:33:00

Ex was compliant with them, not me

MissKeithLemon Fri 28-Dec-12 13:09:01

Yes Kinky.

When all is said and done it is the non paying parents that are to blame. YES the CSA is an inefficient and understaffed organisation, BUT to blame all the lack of maintenance on them seems odd to me. Its the wanker parents who are to blame.

I have two ex's blush

One is a non compliant twat who avoided paying maintenance for over ten years; the other I have a private arrangement with as he is not a total arsehole.

I see both sides of CSA arguments usually.

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