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To think Orange mobile network are the biggest waste of space tossers EVER?!

(4 Posts)
MsVelvet Fri 14-Dec-12 10:10:28

Hmmmm, I am so angry, i have a blackberry on Orange, in the last year alone i have had 5 replacements, i am going nuts, i have 1 year of my contract left, i have requested after this bb going faulty AGAIN to see whether they can give me a different brand reconditioned phone instead of another bb, last time i asked they said they could only give me a different bb and nothing else.

But as it has gone faulty again, i am asking again, i have lost faith in this brand after being a confirmed bb lover for the last few years, they said they could possibly give me a Samsung galaxy S2 reconditioned and that they had them in store and would have to email the relevant dept to request this and would contact me back.

So this morning i get a call from nice helpful lady at Orange to say the request has been declined sad nothing i can do except have another bb. Im sick of this, im not asking for a brand new latest phone, yet this is apparently a complete no go. Why do mobile phone companies make it so bloody difficult, im locked into a 2yr contract and am doomed to continually keep getting faulty handsets.

ORANGE If you are reading this you are SHIT!!!!!!!!!!!!!

AIBU to think that after this many replacements they should bloody let me have a different handset that is not bb brand?

threesocksfullofchocs Fri 14-Dec-12 10:17:19

yanbu they are a pile of shite.

KenLeeeeeeeInnaSantaHat Fri 14-Dec-12 11:10:24

If it's the same fault, you're supposed to get a different model replacement on the third incident. That was their policy for years (I used to work for them), so I don't know why they're insisting on giving you a BlackBerry.

I would escalate this in writing. Forget the customer service guys, they have a set script of things they're allowed to offer customers and it's not very generous. Go right to the complaints department, look into how this falls under the Sale of Goods Act (with particular reference to when the first fault occurred) and see if you can get hold of someone at Trading Standards for advice.

YANBU to want a totally different phone, but from experience I know it is not easy to wrangle that out of the companies. I don't know if this is any consolation but the networks make a huge loss on giving the handsets away free at the start of a contract and they rely on people spending lots of money on their bills for the full duration in order to make any money. That goes some way to explaining their reluctance to replace phones with new models. Even the plastic dummy ones you see in the shops cost about £80 apiece!

MsVelvet Fri 14-Dec-12 14:09:39

thanks, im going to keep complaining as there is not much more i can do, either that or i am going to throw this bb at the wall :/

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