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to keep these boots?

(109 Posts)
cat811 Thu 29-Nov-12 20:39:29

I think I probably am, but wanted to be persuaded otherwise...!

I ordered a pair of boots from Amazon on Sat, and joined the Prime thing to get them delivered on Mon (as it was the only day I could guarantee being in all day) I waited all day and they never appeared...I spoke to someone that evening who had no explanation and didn't seem bothered, but eventually told me they'd tried to deliver but I'd been out. I checked on the tracking system (which had been blank all day) which suddenly said they'd tried to deliver at 1pm and had left a calling card. I was standing at my front door from 12.50 to 1.10 talking to someone, so this was impossible!
No real apology but they guaranteed the boots would be delivered on Tues, and could be left with a neighbour as I was at work. Cue another day of boots not coming. Spoke to them again Tues evening - they eventually apologised (Amazon tracking said boots had been delivered, but delivery system's said they were still in depot from Monday waiting for me to contact them via calling card...confused) and said they would send out a new pair Express on Wed so I would have them by lunchtime. Got an email 2 hours later saying there were none left in stock so they would refund me (though when I looked on Amazon I could still click to buy a new pair!)

I gave up...and then this afternoon they were sitting on my doorstep waiting for me! Refund has come through from Amazon now - their refund email did say at the very bottom that if boots did end up coming to make sure I sent them back, or contacted them so they could take the payment again.....I can't just keep the boots and keep quiet can I? blush Not entirely sure I love them enough to pay the extortionate amount they cost - but part of me also wonders if it will be as much of a huge hassle to return them as it was to get them...

Tell me I'm BU to consider keeping them and keeping quiet...

BigBirdisSaved Sat 01-Dec-12 21:55:07

I would not plan to be in before noon on monday (unless I was there anyway, I wouldn't put myself out to prove a point, yk?), but I would be there at 12 precisely. If they miss you I would offer one more time (when you would be in anyway, I wouldn't inconvenience myself) and say that if they are not collected at that time you will presume they no longer want the boots and will not be available again.

ophelia275 Sat 01-Dec-12 19:28:11

Keep them. Amazon make enough money through tax avoidance so I wouldn't worry.

cat811 Sat 01-Dec-12 19:06:23

Well, I emailed them and said i would be around on Monday afternoon to collect. They replied and said their courier would come sometime on Monday, and they could not specify a time (it was an automated email i think rather than a response to my comment about the afternoon) - now, shall I deliberately be out all day??!!! grin

Hesterton Sat 01-Dec-12 15:00:48

Maiyakat, that sounds good, you keep the moral high ground AND the hoover!!

Maiyakat Sat 01-Dec-12 14:53:49

I think you have to make a reasonable effort to return goods sent in error, but there's a limit to how far you should go, especially when its the company's mistake.
Years ago I ordered a Dyson from an internet company. Was a bit surprised when it arrived that there were 2 boxes, but assumed one contained all the attachments. Nope - I'd been sent two complete Dysons! E-mailed the company, who apologised and said they would collect the extra one on a certain day. Waited in, no-one called. Sent another e-mail, no response. Sent a 3rd e-mail, no response. Sent a 4th e-mail, stating I had tried to contact them several times, I would wait to hear from them, and if I did not hear from them by a certain date I would presume they did not want the Dyson back.
My mum and I now have matching Dysons! grin

Hesterton Sat 01-Dec-12 14:32:44

Stealing IS stealing. MPs did it, muggers do it, you'd be doing it if you didn't at least offer them a very tight window in which to collect those boots. Or you are lowering yourself to the level of those MPs.

BiteTheTopsOffIcedGems Sat 01-Dec-12 14:15:28

For example: Stealing a 20p packet of sweets from Tescos is wrong yes but not the same as stealing from an elderly persons house if you were trusted to be invited in.

MrsReiver Sat 01-Dec-12 13:37:25

How is it different? Stealing is stealing.

BiteTheTopsOffIcedGems Sat 01-Dec-12 13:20:55

I can't believe how many people are condoning stealing. For me, there are no 'grey areas', stealing is stealing - whether it's from your neighbour's house (and how many of you would do that?!) or from a company...

I said to keep the boots but I have had a so called friend steal from my house at a time in my life which was difficult and its NOT the same thing.

twofingerstoGideon Sat 01-Dec-12 10:52:44

You've done the right thing, OP. I hope you told them a precise day and time to collect them!

TwitchyTail Sat 01-Dec-12 10:51:07

Glad to see your update, cat811! smile It is the right thing to do.

I agree that you don't need to run around in circles trying to return it. It's enough to let them know honestly about the situation and make the item available for collection at your convenience.

cat811 Sat 01-Dec-12 10:42:08

I didn't say I was happy to steal twofingers, just that I was tempted to - I did say above several times (apart from in the initial post) that I wasn't going to keep them - I just wanted to be told by lots of people that that was the right thing to totally take the temptation away! grin
I've tried them on again and they definitely are too big, so I've emailed Amazon and told them they can pick them this space to see what happens!

tiggytape Sat 01-Dec-12 10:31:50

See - that's O.K overcooked. Making the item available for collection is fine.
I agree with the OP that she's had bad service so why should she have to rewrap and repack the boots, make a special trip to the Post Office, do the paperwork and pay parking and petrol to send them back when it is Amazon's fault in the first place.

She should tell them she has a duplicate pair which will be available for collection next Saturday and if they want to send a courier for them, they can.

What is not O.K, however you dress it up or try to justify it, is to keep them without saying anything because it is the same as shop lifting or any other form of theft. If you object to Amazon's tax position - don't order from them in the first place. And don't kid yourself that nobody loses out. Not only do prices reflect this but, anyone who has ever had a parcel genuinely go missing will know how awful some companies are about refunds because they just assume everybody is a liar and a thief.

Overcooked Sat 01-Dec-12 09:43:41

I had this with a clock, asked the company to come and pick it up - they never did so i got to keep it, if they come (now five years down the line) I will take it off the wall for them. The boots however may not be in a usable condition after five years.

TwitchyTail Sat 01-Dec-12 09:38:40

I would not keep them. It is just plain dishonest. And makes life harder for people who genuinely have deliveries that are lost or stolen.

Maybe I have weirdly honest friends, but I really don't think most people I know in real life would keep an item without having paid for it.

I would complain about the rubbish service however, and ask for some compensation. In my experience Amazon tend to be good about this and I'd imagine a £10 gift voucher might be in order. But you can't use rubbish service to justify dishonesty.

LilyVonSchtupp Sat 01-Dec-12 09:20:20

Amazon's tax position is perfectly legal but taking boots without paying for them is not. Are you happy to take that risk?

twofingerstoGideon Sat 01-Dec-12 09:00:28

OP, if you're happy to steal something, nothing anyone writes on here will make a difference.
Would you walk in and steal something from Boots (another company that doesn't pay the tax it should) and justify it by saying you don't like their morals, or because you didn't get good service?
I can't believe how many people are condoning stealing. For me, there are no 'grey areas', stealing is stealing - whether it's from your neighbour's house (and how many of you would do that?!) or from a company...

I would agree, however, that they should pick up at your convenience.

TheCatInTheHairnet Sat 01-Dec-12 02:29:02

I'd keep them and I consider myself to have bloody good morals! Obviously, if I got to the pearly gates and was refused because I had "stolen" a pair of boots from a corporate giant, I would feel a bit shitty. But then, I'd also feel a bit shitty that the "great and good God" turned me down for something so bloody stupid!!

Cahoootz Sat 01-Dec-12 01:59:37

You can't be all judgey about Amazon not paying tax after buying something from them confused

BigBirdisSaved Sat 01-Dec-12 01:55:59

If people are not returning items out of "principle" re the alleged ethics of the company then why the heck buy from it in the first place ??????

Sounds like an excuse to me.

I wonder if Sainsbury's did something that was terrible customer service you would feel justified lifting something off the shelf to 'compensate' yourself?

It is the same thing.

Cahoootz Sat 01-Dec-12 01:55:40

You should not steal keep the boots. It is no problem to return them really is it?
If you want to ak for some compensation or a reduced price then do so. There is nothing wrong with that.
Otherwise you are stealing.

WandaDoff Sat 01-Dec-12 01:12:15

My answer on this is the same as the gas card thread.

Keep it. I would.

StaceeJaxx Sat 01-Dec-12 01:05:33

Meh, I'd keep them, tell yourself you're getting your own back on them for not paying any tax. wink

DSD ordered a pair of Hunter's wellies from Amazon back in the summer for a festival she was going too. She got messed around like no-one's business about delivery. Eventually 3 weeks later they finally showed up the day before she was going to the festival. Then a week later, another pair turned up from Amazon that were the replacement, we never signed for them, they were left with a neighbour. She kept both pairs, they haven't sent the bailiffs in yet. grin

ilovesooty Sat 01-Dec-12 01:03:09

I'm glad I'm not the only one to be surprised by how many people are prepared to justify dishonest behaviour.

I'm just imagining the following scenario:

Out with child shopping. You meet someone you haven't seen for a while.
Friend: "Oh, I like your boots"
You: "Thanks. I got them from Amazon"
Child: "Yes, they're the ones Mummy kept and didn't pay for..."

I wonder how many of you would feel embarrassed?

doorbellringer Fri 30-Nov-12 22:53:01

Sorry but I'd keep them and if there was any follow up I'd deny until blue in the face. But I'd be extra sneaky and send amazon customer service and ranting email right now to say how disgusted you were at their inability to get the boots to you in the first place as an ass covering exercise. but then I love a good corporate fight me!

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