to keep these boots?(109 Posts)
I think I probably am, but wanted to be persuaded otherwise...!
I ordered a pair of boots from Amazon on Sat, and joined the Prime thing to get them delivered on Mon (as it was the only day I could guarantee being in all day) I waited all day and they never appeared...I spoke to someone that evening who had no explanation and didn't seem bothered, but eventually told me they'd tried to deliver but I'd been out. I checked on the tracking system (which had been blank all day) which suddenly said they'd tried to deliver at 1pm and had left a calling card. I was standing at my front door from 12.50 to 1.10 talking to someone, so this was impossible!
No real apology but they guaranteed the boots would be delivered on Tues, and could be left with a neighbour as I was at work. Cue another day of boots not coming. Spoke to them again Tues evening - they eventually apologised (Amazon tracking said boots had been delivered, but delivery system's said they were still in depot from Monday waiting for me to contact them via calling card...) and said they would send out a new pair Express on Wed so I would have them by lunchtime. Got an email 2 hours later saying there were none left in stock so they would refund me (though when I looked on Amazon I could still click to buy a new pair!)
I gave up...and then this afternoon they were sitting on my doorstep waiting for me! Refund has come through from Amazon now - their refund email did say at the very bottom that if boots did end up coming to make sure I sent them back, or contacted them so they could take the payment again.....I can't just keep the boots and keep quiet can I? Not entirely sure I love them enough to pay the extortionate amount they cost - but part of me also wonders if it will be as much of a huge hassle to return them as it was to get them...
Tell me I'm BU to consider keeping them and keeping quiet...
I can't believe how many people are condoning stealing. For me, there are no 'grey areas', stealing is stealing - whether it's from your neighbour's house (and how many of you would do that?!) or from a company...
I said to keep the boots but I have had a so called friend steal from my house at a time in my life which was difficult and its NOT the same thing.
For example: Stealing a 20p packet of sweets from Tescos is wrong yes but not the same as stealing from an elderly persons house if you were trusted to be invited in.
Stealing IS stealing. MPs did it, muggers do it, you'd be doing it if you didn't at least offer them a very tight window in which to collect those boots. Or you are lowering yourself to the level of those MPs.
I think you have to make a reasonable effort to return goods sent in error, but there's a limit to how far you should go, especially when its the company's mistake.
Years ago I ordered a Dyson from an internet company. Was a bit surprised when it arrived that there were 2 boxes, but assumed one contained all the attachments. Nope - I'd been sent two complete Dysons! E-mailed the company, who apologised and said they would collect the extra one on a certain day. Waited in, no-one called. Sent another e-mail, no response. Sent a 3rd e-mail, no response. Sent a 4th e-mail, stating I had tried to contact them several times, I would wait to hear from them, and if I did not hear from them by a certain date I would presume they did not want the Dyson back.
My mum and I now have matching Dysons!
Maiyakat, that sounds good, you keep the moral high ground AND the hoover!!
Well, I emailed them and said i would be around on Monday afternoon to collect. They replied and said their courier would come sometime on Monday, and they could not specify a time (it was an automated email i think rather than a response to my comment about the afternoon) - now, shall I deliberately be out all day??!!!
Keep them. Amazon make enough money
through tax avoidance so I wouldn't worry.
I would not plan to be in before noon on monday (unless I was there anyway, I wouldn't put myself out to prove a point, yk?), but I would be there at 12 precisely. If they miss you I would offer one more time (when you would be in anyway, I wouldn't inconvenience myself) and say that if they are not collected at that time you will presume they no longer want the boots and will not be available again.
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