Okay. Bought a new vacuum from Currys two weeks ago. It very rapidly loses suction power so yesterday took it back to the store. They said they would have to wait until today and then send it off to Vax for them to look at it. So, today, they ring me up and tell me that I've got to come and pick it up and clean it before they'll send it off as it is "filthy" and looks like it is full of "brick dust". WTAF!!!
I phone Customer Services in a right tizzy as the person from the store was SO insulting and register a complaint. But we still have to go and get it, clean it, take it back and then it will be sent of to Vax for them to decide whether or not something is wrong.
Either it's broken (in which case I want my money back) or it's not fit for purpose (we have a dog and need a vacuum that can cope with that, this model was recommended by the saleswoman) and again, we want our money back.
Gaaaahhhhh. Am actually looking .
AIBU in expecting better customer service?
I have also tried to put comments about this on their fb page but they keep deleting them.
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Currys/PCWorld
45 replies
CheerMum · 26/11/2012 16:12
OP posts:
Mutt ·
26/11/2012 16:25
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