So, I just went into my bank to pick up a replacement card for joint account after losing my old one.
Lady goes to fetch card and when she comes back I notice she is holding an envelope with my old address on, for a house I sold 5 years ago.
Everything as far as I have been aware has been coming to our current house, I have not noticed anything going missing.
So I enquire and it turns out they have the old address as well as the new one despite our having informed them of address change, and they want me to make an appointment to go through the change of address details. WHICH THEY HAVE HAD FOR 5 YEARS AND HAVE BEEN USING CORRECTLY IN EVERY OTHER ASPECT OF THE ACCOUNT. So I need a special appointment just to DELETE an old address
Me: 'Can't I just fill in a form? Or do it now?'
Her: 'Oh no, we don't have a form, and I can't do it, you need to make an appointment again with Tam.'
So I have got to make a special trip to the bank just to put right some bizarre clerical error on their part. I am a sucker for standing for this, aren't I?
Are all banks this silly or is it just HSBC?
Please or to access all these features
Please
or
to access all these features
AIBU?
To think I'm a sucker for agreeing to this from HSBC?
43 replies
TunipTheHollowVegemalLantern · 26/11/2012 10:13
OP posts:
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