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I know I Abu to start a positive thread about tesco

(40 Posts)
YouSeveredHead Sat 24-Nov-12 20:29:19

Did some shopping earlier in tesco as have a voucher for some money off and will get another voucher plus another in my book. Was very careful , as I have to be, so know exactly how much everything had cost. And when on my way out the door looking at the receipt I realized one of the offers hadn't been taken off. Well I look at the customer service queue and as no one is waiting decide for once to go and get my money back.

Explain to the nice lady (she must be new) and she goes off to call someone to check. Another Custoner services chap talks to me )think he's new too) very nice. So she comes back and basically one of the two things wasn't in the offer so I've got it wrong. The chap interrupts and she cuts him off and basically they give me the difference from the offer back in cash [ shock]

So I've got it wrong and they refund me anyway. Is this a new tactic from tesco? Is it the new staff? What's going on?

Tiddleys has just made me cry! grin

I love Tesco...I really really do and I know we're supposed to hate them but I don't... grin

RyleDup Sun 25-Nov-12 02:21:14

I hate tescos. For people that work for them, their sickness policy is shite. They pay the minimum they can get away with, and they put pressure on them to get back to work asap.
My friend used to work for tescos. She was really ill, although the doctors and consultants couldn't figure out exactly what was wrong with her.
Tescos offered no sympathy to her situation, payed her the minimum they could get away with as sick pay, she had bills to pay and forced herself back to work after a couple of weeks, as she was being paid no sick pay, nothing.
She drove back one night from that shitty store a few weeks ago, blacked out at the wheel, crashed her car and died.
Excuse me for not feeling the love here.

rhondajean Sun 25-Nov-12 02:32:35

Yes they thought mil was haivng a heart attack, put her on thenhospitwol bus,

MumofWombat Sun 25-Nov-12 03:12:09

When I first moved to Australia, I came home from the supermarket in tears once or twice as I found the experience hideous. Every time I go shopping I sigh and mention how much I miss UK supermarkets. I wish I had a tesco near me.
I took my MIL into Waitrose and a tesco superstore when they came to the UK for the UK part of our wedding. She admitted afterwards that she now understands my position on crappy Aussie shops!

DeSelby Sun 25-Nov-12 03:34:50

If anyone from Tesco is on this thread please increase the amount of two seater trolleys! With two wriggling toddlers I don't want to wait 25 minutes for a trolley supervisor to tell me that he can't find any. I went elsewhere that day.

Fairylea Sun 25-Nov-12 07:03:39

I love Tesco. And to be honest as annoying as it is I'm not sure their sick policy is any different to any other company out there. Hardly anywhere pays sick pay now. I have a friend who works for Tesco and they have been quite understanding about her needing time off sick recently. I think it is as much down to different managers as anything else or as in any other company. Maybe seeing as they dominate the market their sickness policy should be more sympathetic I suppose, trying to be fair.

I've been in before ranting and raving like an idiot because I thought some meat I'd brought home was a week out of date and actually I had my dates wrong (I was under a lot of pressure with illness in the family) and after me apologising and them laughing at me they gave me a £40 voucher card!! I was really surprised.

KittyFane1 Sun 25-Nov-12 07:28:14

and after me apologising and them laughing at me they gave me a £40 voucher card!! I was really surprised.

I like that! grin

splashymcsplash Sun 25-Nov-12 07:42:06

Op do you work for tesco?? wink

I found meat in my tinned tomatoes. Despite telling them I was vegetarian, had to waste a large amount of found, and taking it up with trading standards they only gave me a £10 voucher. Didn't even cover the food wasted, let alone to hours on the phone to their unhelpful customer services.

In summary: Tesco customer services are shite.

splashymcsplash Sun 25-Nov-12 07:44:49

Ryledup that is horrific. Really sorry to hear that.

DragonMamma Sun 25-Nov-12 09:54:56

I bought a carrypack of nappies from there recently, they were crap and leaked everywhere so I emailed them and was given a £15 gift card. Not bad.

quirrelquarrel Sun 25-Nov-12 10:26:26

Mumof, I'm curious, how can supermarkets be so bad? I on shelves, pay at the end.....weird how there can be such differences!

So sorry RyledUp x

Mynewmoniker Sun 25-Nov-12 11:16:03

Tesco are rubbish and the amounts they rip you off for do not make up for the amounts they pay back for their errors...especially when they make errors on their insurance!!! Grrrrr!

Babyroobs Sun 25-Nov-12 11:21:12

I've had a few problems with Tesco recently, but this week I ordered a bottle of wine in with my delivery . When it arrived it still had the security cap on. I rang them up and they immediately sent a £10 E coupon ( it arrived in my Email account within minutes of my phone call ). Also after a lot of manhandling my DH managed to wrestle the security cap off with the wine remaining intact, so we were happy !

YouSeveredHead Sun 25-Nov-12 22:13:06

No I do not work for them grin

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