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To want to name and shame this particular supermarket?

(30 Posts)
EscapeInTheCity Wed 07-Nov-12 14:41:13

Went to do the shopping today. Bought some cheese with a special offer 'Buy 1 get 2 free'. So I took 3 of them.
Went to pay and realized that I had still paid for 3 cheeses.

Asked customer services who found:
- that the offer had expired the day before
- that the new 'price' for the cheese was different (and lower) than the one advertised on the offer.

Which annoyed me to say the least because:
1- there must have been quite a few people this morning who bought that cheese thinking there was a special offer on and they didn't benefit from it.
2- They had actually inflated the individual price just for the offer just to put back down once the offer was finished (so it has never been a 'real' buy one get 2 free).

So Shall name and shame this big supermarket?

<<BTW, got my refund. If they had refunded me the cost of the 2 cheeses, they would have needed to give me back more than what I had paid for the 3 cheeses together at the new price...>>

shrimponastick Wed 07-Nov-12 14:46:26

I bet it was the one that starts with a T??

That is so annoying. Was it a smaller store without a dedicated team dealingwith price changes and labelling?

I used to work in the one that starts with a S - and if aprice was incorrect then they would honour it (to the customer's benefit) as it was their mistake in not changing the labels. Goodwill - I have read recently that it isn't a legal obligation.

And cheese is feckin' expensive at the moment

kinkyfuckery Wed 07-Nov-12 14:50:17

Couldn't possibly have been left by accident, the sign, could it? Nah, it's always someone's fault shock

EscapeInTheCity Wed 07-Nov-12 14:51:57

Yep the one with a 'T'.

I have no problem with the staff tbh. They were lovely. They did refund me 'as if the prices were the original ones', not the new ones so I can't fault them there.

It's just the way it's done that annoyed me. I know this is actually quite common place. Prices going up for a week before having a 'special offer' on etc...
But it was so obvious today that it made me angry.

And you are right, cheese is expensive now. I got nearly £10 back (on a £50 shop...).
I am thinking about all the people that ended up spending more money they originally planned.

EscapeInTheCity Wed 07-Nov-12 14:54:22

xpost. as I say, probably got forgotten.

I don't put the blame on someone. I put the blame on the corporation and their dubious marketing methods.

I also work in a factory doing 'quality management' I am very aware of 'human error'. And that's why you need system in place and it's the corporation responsibility to do so (You wouldn't want someone to 'forget' something when they build your car would you?)

LadyStark Wed 07-Nov-12 14:55:34

Well, you have named them so not much of an AIBU!

Probably a mistake, they rectified the problem and more than likely corrected the mistake on the shelf. Can't see the issue to be honest.

TiggyD Wed 07-Nov-12 14:56:55

Bloody Tainsburys!

EscapeInTheCity Wed 07-Nov-12 14:58:19

And what about the fact the price had been inflated for the promotion (From £3.00 to £4.95)? Was that a mistake too??

I have seen them doing that again and again. I am sick of promotions that aren't real promotion. that's just a lie!

fluffyraggies Wed 07-Nov-12 14:59:29

I thought the shop had to honour the price displayed or take it off sale. Or something .....

My local shop with a T was recently selling packets of white sauce at 40p each or 2 for £1 confused

Think about it.

Right ...

I pointed it out to a nearby 'suit' who was sauntering by. He laughed and said there was nothing he could do as it was 'in the system that way' and would stay like it for a week shock

I wanted 2 packets so payed more than the normal price would be without the 'special offer'. How bloody silly.

GhostShip Wed 07-Nov-12 15:00:11

If it's Tesco they are terrors for this.

Like you'll see something with a big sign saying 59p, think oooo thats a bargain. Then in small letters it says OFF. So 59p off £16.97... or whatever.

Or there'll be a price, you'll think, oh thats good, then an asterix. WHEN YOU SPEND OVER £50000...

lurkedtoolong Wed 07-Nov-12 15:00:44

So you had a problem, you went to customer services who were polite and helpful and refunded you. The absolute bastards.

EscapeInTheCity Wed 07-Nov-12 15:02:14

fluffy
<<Faints>>

How is that even allowed?

CogitoErgoSometimes Wed 07-Nov-12 15:04:08

YABU It was actually the branch's fault for not being up to the mark removing the special offer flash at the end of trading yesterday. The shelf-talkers have an expiry date but there are so many that sometimes one gets left up by mistake. It's not a deliberate marketing scam and at least they acted correctly by refunding your money as if the offer still stood. They'll have taken down the ticket afterwards.

EscapeInTheCity Wed 07-Nov-12 15:04:21

lurked
What bout all the people this am who though they had a bargain and actually paid more than they should have?

I don't have an issue with the way they were with me (I thought that much was clear).
BUT I have a big issue with the way they behaved towards all their customers.

EscapeInTheCity Wed 07-Nov-12 15:06:03

Agree cogito but what about the inflated price? Is that a 'branch decision' too. A mistake on their part? Or just 'normal' marketing ploy?

They have been pulled up on that again and again but still carry on doing it.

CogitoErgoSometimes Wed 07-Nov-12 15:06:34

I don't know the unit price of the cheese but, if you noticed it, I'm guessing the difference must have been substantial. If others didn't notice the mistake they can't have looked at their receipt very closely. Supermarkets are staffed by people and people make mistakes....

CogitoErgoSometimes Wed 07-Nov-12 15:09:24

Food prices change. Especially something like cheese where it's a natural product subject to shortages and surpluses. If it's been ticking along at £5 a lump and the price is going to go down to £4 a lump, why not make the transition a special offer?

GoldPlatedNineDoors Wed 07-Nov-12 15:09:41

I hate this sort of thing too. packs of Huggies wipes are ALWAYS sold at £1. Everywhere.

Until they go onto Boy One Get Two Free when they revert to £2.59 per pack.

I know if I bought three Im still getting them at less than a pound each but I refuse to buy them on this offer out of principle.

CogitoErgoSometimes Wed 07-Nov-12 15:10:29

" I refuse to buy them on this offer out of principle. "

Aren't you cutting off your nose to spite your face?

FrillyMilly Wed 07-Nov-12 15:10:29

Tesco (and all major supermarkets) are well know for quoting a high price when doing offers. They will sell a product for the higher price for a small amount of time so they can use that price as a promotion. I saw it recently with chocolate fingers. They where buy one get one free at £1.99 a pack and a few weeks later where £1 each.

Blending Wed 07-Nov-12 15:11:55

What is it with that supermarket and cheese? I bought a BOGOF and it didnt go through, so the refunded me double the diiference- nearly £10!

The cheese did taste extra naice being free.

Rattitude Wed 07-Nov-12 15:12:43

grin at TiggyD

Bluefrogs Wed 07-Nov-12 15:14:19

Gold-plated-that makes no sense!
You are losing out,why would you refuse to buy them like that when it's cheaper?

mummyonvalium Wed 07-Nov-12 15:15:18

Is that the T word that exploits farmers and their staff? I am on a self-imposed ban of the T word. I hate them.

pud1 Wed 07-Nov-12 15:16:23

this happened to me on many occasions at tesco and i asked a friend why it happens ( she is a tesco manager). she said it often happen on a wednesday as this is the day they change the instore offers and sometimes labels are missed

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