It's long. Get a cuppa. Posting here for traffic really. Please be gentle, I KNOW we were twats to get in arrears etc, I don't need to hear it again. I just need to know what the hell to do and what my rights are, or even if anyone can help/protect our interests.
Right.
Some back story - mid-2006, my now husband was made redundant (we didn't get married till 2009). His company had gone bankrupt and we had to claim unpaid wages etc via the Inland Revenue. A month or two later our first child, DD, was born, she was premature and very sick and I suffered really badly with postnatal depression. At the time we were in receipt of statutory maternity pay, and DH got 6 months Contribution based jobseekers. He was then not entitled to Income Based JSA as apparently my maternity pay, and subsequently sick pay as I was signed off with the depression, took us over the threshold. We were given bad advice by the Jobcentre, they told us we were not entitled to the £500 surestart baby grant (we should have got it) and told us we would not be entitled to any Council Tax Benefit, as we were not in receipt of IBJSA (I think we should actually have got some help). So, we claimed what tax credits we were entitled to and really struggled to pay everything ourselves (we had insurance to cover the mortgage).
And yes, I know, benefits/entitled attitude blah blah blah - We never wanted to be in a position where we would rely on benefits and DH was applying for every job he could, we live in an area with high unemployment and his qualifications are quite specialist and he was either losing out to more qualified folk, or being told he was overqualified to stack shelves and would just leave for a better job, etc. We needed some short term help and will, over our working lives, pay far more into the system, I am sure.
We got into a bit of a mess and fell behind with the council tax, we set up a direct debit to pay it back, but the council then decided that we were not paying the arrears fast enough and took us to court. My husband finally got a job at the beginning of 2008, but we had one Liability Order made in Feb 2008 and another in Dec 2008 for council tax outstanding. The accounts were sent to bailiffs. We made an arrangement with them and paid off the accounts in full,wemade the last payments in Feb 2011 and received a letter from the bailiffs confirming the accounts were paid in full, with copies of our accounts showing all payments.
Since that time our council tax statements (current) have shown an 'outstanding balance not included in this years charges'. We have phoned and queried this several times and been assured that it related to the bailiffaccounts that had just not been finalised, and not to worry about it.
Today I have received two letters from the council entitled NOTICE OF LIABILITY ORDER. One is for £98, one for £175 so £273 total. They say they relate to the same reference numbers as the liability order accounts we believed we had paid in full. On querying with the council I was first of all told it was council tax benefit being reclaimed, I told them this was rubbish as we had never claimed CTB. Then I was passed to a manager who seems to think that their accounts department made an error, in 2009, thinking payments we were making for the current years council tax should have been allocated to the historic accounts, gave an instruction to the bailiff to reduce our account by that amount, then realising it was a current payment, reallocating to the current year but not updating with the bailiff??
I have been through the accounts and there is one credit of £90 that is referenced ARREARS CR on ONE of the accounts. At the top this is referenced as 'Credits (Invoices)', separately from 'Receipts' (ie, what we paid them). No other credit amounts can be found.
Our arrears totalled £630. We paid the bailiffs, in total, £1053. The rest was their totally unfair and extortionate but what the hell could we do fees.
I just don't know what to do. I can't see that the full £273 can possibly be payable, but to be honest we would struggle even to find £90 (which is all I can find that MIGHT be erroneous credits) in 14 days. The letters say if we don't pay they will be instructing bailiffs again, which will mean more charges. I thought this was all over, we have a very tight budget but we are coping and on our feet and then this. If it was their error, do we have an argument for them to write it off? If not, can we legally require them to let us pay in installments?
I've just been put back on antidepressants and I just can't cope with this all over again, I want to cry.
Thanks if you made it through, I hope it all made sense, I'm really frustrated and upset.
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26 replies
WelshMaenad · 24/10/2012 16:05
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