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to want to bang my head on the desk at Marks and Spencer Customer Service

(6 Posts)
avivabeaver Mon 22-Oct-12 17:08:07

Tell me if you can understand what I have said to them?

i ordered a jacket- its a nice, simple, slightly padded black coat- i ordered it online in the hope that i could try it on at home. It took 5 days to come, fair enough thats what they say on their website.

It finally arrived today. It is not the jacket i ordered at all. It looks like something that Pat Butcher would have worn in 1988. It is black with a huge pink and white chrysanthemum pattern on it. I phoned them. Very apologetic but useful as a chocolate teapot. Its perfectly reasonable that i should slepp to the nearest post office and send it back, despite it being their fault- they will then send me a replacement.

When i pointed out that that will not work because the Pat Butcher has the stock code on it belonging to the nice jacket and therefore exactly the same thing will happen again it is like i am speaking swahili. The person in the warehouse has not picked the wrong item- the item has the wrong code on it.

I am going to M & S tomorrow 'cos it is marginally better than the post office. They will not have it in stock because it is a petite. Should i physically bang my head on their desk, would it make any difference. I would have linked to the Pat Butcher but I can't find it anywhere on their website (wonders if it has been in the warehouse since 1988 and the number has been re-used)

MrsKeithRichards Mon 22-Oct-12 17:10:28

Why not send it back and let them deal with the code issue? Now its been brought to their attention it should be sorted.

I want to see the coat!

TheCraicDealer Mon 22-Oct-12 17:11:38

I think we need to see the coat before we can advise you, Aviva.....grin

smalltown Mon 22-Oct-12 17:13:47

Message withdrawn at poster's request.

CelstialNavigation Mon 22-Oct-12 17:15:10

It's not just any simple cock-up, its a Marks and Spencer's cock-up...

Its probably Pats actual coat.

Budget cuts at the BBC and they are selling off her wardrobe to M & S

Myleeene is going to be prancing around on tv wearing her earrings next.

avivabeaver Mon 22-Oct-12 18:07:56

but i want the coat on their website and there is no way of ordering it!! when you are size 18 to accommodate the 36ggs but only five feet 3 your choices are limited.

i wish i could link to the Pat- its eye watering.

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