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Nursery issue: non refundable deposit of £1000.

(121 Posts)
kgb777 Sat 13-Oct-12 21:11:36

Is this a normal practice for a private nursery to retain full £1000 deposit?
In november 2011 we looked for a nursery for our 2 y.o daughter and found an afternoon place available from September 2012 in Noting Hill, London.
They have asked for £1000 deposit to secure the place and to sign terms and cons. We have sent the cheque during the same month. Unfortunately in June 2012 we had to move and our new home is far away from the nursery in Noting-Hill. On 1st July we notified the nursery that we wont require the place any longer and that our daughter is not going to start with them from September 2012.
I understand that there are some admin fees to be covered but i hoped that we will be able to recover at least some money from the original £1000 deposit.
Turns out this is not the case and ' no longer kind and friendly' nursery manager advised me that i have signed terms and cons, where i have agreed for full £1000 to remain with the nursery....
Please can someone tell me if you had a similar experience as £1000 is a lot of money for our family.
thank you

ImaginateMum Sat 13-Oct-12 21:12:52

Yes I have and yes they kept it.

kilmuir Sat 13-Oct-12 21:13:06

Bloody hell. My children have all been to nursery, never paid a deposit like that

MelodyPondering Sat 13-Oct-12 21:13:58

Bloody Hell?! I have never come across anything like this. I'm a bit shock

YouSmegHead Sat 13-Oct-12 21:14:03


SlightlySuperiorPeasant Sat 13-Oct-12 21:14:38

£1000?! shock You signed the contract but I would be getting legal advice.

DS's private nursery asks for a £50 deposit to go on the waiting list. If they offer you a place and you don't take it they keep the £50. If you pull out before a place is offered you get the £50 back.

Toombs Sat 13-Oct-12 21:15:33

If you agreed to the terms when you signed then I don't understand the complaint. They told you exactly what would happen if you cancelled. If you didn't agree why did you sign?

SavoyCabbage Sat 13-Oct-12 21:16:09


That is madness! It must be one hell of a nursery.

aleene Sat 13-Oct-12 21:16:43

That is a huge amount! but they must have told you at the time it was non-refundable?

scarlettsmummy2 Sat 13-Oct-12 21:17:26

I would look into wether this is an unfair contract term! My daughters private school only charged £75.00!

DowagersHump Sat 13-Oct-12 21:17:30

I guess you didn't read the T&Cs properly. I'm afraid it's par for the course in places like Notting Hill - it's a way of keeping the riff raff out (and I'm being entirely serious)

MissPricklePants Sat 13-Oct-12 21:17:40

£50 deposit here which is then deducted off the last months bill so I will get that taken off the bill next August! I am seriously shocked that a £1000 deposit!

stella1w Sat 13-Oct-12 21:17:44

I was asked for a 500 quid deposit on same basis and decided against signing up. I think it is legaal but unfair if they are able to fill the place and suffer no loss

monkeysbignuts Sat 13-Oct-12 21:18:26

£1000!!! I paid £30 for my dd & it come off her fees once she started.

NickNacks Sat 13-Oct-12 21:19:22

I charge 4 weeks upfront which is the first months fees and non refundable if you pull out. I can't hold a spot, turn away work and then have someone just not go through with the contract.

That is the whole point of a non-refundable contract or do you not understand that bit that you were agreeing to? It's business not just her being a not very nice manager.

DowagersHump Sat 13-Oct-12 21:19:44

Having said that, I think it's bloody daylight robbery but if it was very clear that your deposit was non-refundable, then I don't think you've got a leg to stand on sadly sad

DowagersHump Sat 13-Oct-12 21:24:07

NickNacks - I think that seems fair but I also think that if you fill the space subsequently at the time that the original child was supposed to start (so no loss of income), it would be fair to return 50% of the deposit to the parents

Lueji Sat 13-Oct-12 21:25:14

I lost a one month's deposit once.
Never occurred to me to ask fir it back, as I knew it was non-refundable and I took the risk knowingly.

If they were clear about it, then they are fully within their rights, because now they'll have to find someone else.

NickNacks Sat 13-Oct-12 21:25:41

Hmm maybe but I've not managed to do that so far (only one person has pulled out) so not considered that situation.

Lueji Sat 13-Oct-12 21:26:40

This was not even a waiting list.
It was a guaranteed place.

givemeaclue Sat 13-Oct-12 21:27:16

£50 at ours, I thought that was steep!

kgb777 Sat 13-Oct-12 21:30:28

Message deleted by Mumsnet for breaking our Talk Guidelines. Replies may also be deleted.

Lonecatwithkitten Sat 13-Oct-12 21:30:44

Nursery 9 years ago one months fees then about £700 now I would imagine would be a £1000 taken off last months bill when you had given notice.
Private school £250 though contract is for either a terms notice or a terms fees in lieu of notice.

Nagoo Sat 13-Oct-12 21:32:24

Fuck a duck! shock

<for once in my life glad to live in shit town>

AnnaLiza Sat 13-Oct-12 21:33:26

I have in the past paid 4 weeks in advance refundable once child finishes nursery or in lieu of last month's fees if adequate notice is given. However the contract also stated that a full refund would be given if 1 months notice was given of intention not to take the place.
It sounds very harsh but I would sort of expect it from somewhere in notting hill. I would seek legal adobe though.

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