I have bought a £50 Pandora silver bracelet via Amazon for a birthday present. I have also bought a charm for the same person for Christmas to go onto the bracelet. The bracelet arrived today and I haven't a clue how to undo it so that the charm can be put onto it. I've been through Amazon to the provider but haven't had a satisfactory reply yet.
Does anyone know how to unfasten such a bracelet, please?