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AIBU to think customers need to learn some manners?

(64 Posts)
shopworkersarenotworthless Sat 29-Sep-12 16:30:03

customers are so rude these days

there was a time when they would say please and thank you

now they click their fingers or shout oi you

they are also completely entitled and expect you to stop serving the person you are with to serve them

they never believe anything you say -if they ask you if you have any more in the back and you say no, they don't believe you, they seem to think that shops have huge quantities of stock in the back as their stock holiding is so high (as obviously this desn't require the company to be cash rich or anything)

they talk on their mobile phones while you are trying to serve them

if you offer them a bag you are wrong for asking as it will murder the environment
if you don't ask them if they want a bag then you are wrong because they don't want to be acused of shoplifting

and they complain that we don't have enough staff -because we obvioulsy enjoy working on half the hours we had 5 years ago -it really makes our day!

oh and I'm not an idiot, I am educated to degree level, and I do much much more than just stand on a till so please don't speak to me like you are something you have just stepped in

WorraLiberty Sat 29-Sep-12 16:33:52

Well to be fair you're not coming across as being that intelligent for tarring almost everyone in the country with the same brush.

You might want to work on learning to use the words some customers.

MrFlibble Sat 29-Sep-12 16:34:49


EnglishGirlApproximately Sat 29-Sep-12 16:35:19

I'm with you. I'm a shop manager, also degree educated but people generally assume I'm stupid because I work in retail. Its also assumed that all I do is open the doors and work on a till. No point worrying about it though, service industry staff are not important you know wink

FelicitywasSarca Sat 29-Sep-12 16:37:13

Fred about a Fred?

And Yabu SOME people are like that but we are all 'customers' at one time or another and we don't all behave like that.

BupcakesAndCunting Sat 29-Sep-12 16:38:53

I am with you, OP.

A lot of cuntstomers think "I'm paying therefore I don't have to be nice."

I feel like displaying my qualifications on my cash desk. Twats.

WorraLiberty Sat 29-Sep-12 16:39:56

Precisely Felicity so the OP has just clearly described herself if all customers are like that.

OldCatLady Sat 29-Sep-12 16:40:48

I used to work in retail...that is exactly why I left!! (Along with a few issues with management being total cocks)

BupcakesAndCunting Sat 29-Sep-12 16:41:02

OP might be totally self-sufficient.


numptymark1 Sat 29-Sep-12 16:42:06

or I could only shop in the place where I work?
(not true but hey)

Kalisi Sat 29-Sep-12 16:43:30

Haha exactly Worra. I do see what the OP means about some customers though, I used to hate the whole 'Customer is always right' training. No, sometimes the customer is just being a bellend and needs to be treated as such! grin

numptymark1 Sat 29-Sep-12 16:43:34

oh and don't think I said ALL

but then I didn't say some either -read into it what you will

WorraLiberty Sat 29-Sep-12 16:45:07

It really did need the word 'some' adding OP.

Was that the shortest name change in history? grin

numptymark1 Sat 29-Sep-12 16:45:14

damn -outed myself again lol

azazello Sat 29-Sep-12 16:50:06

Or more customers could start buying everything over the internet so that they don't actually have to interact with anyone and there is no need for real life shops anymore...

numptymark1 Sat 29-Sep-12 16:50:21

there is a reason why I'm called numpty, but do get a bit fed up with the retail bashing!

CakeBump Sat 29-Sep-12 16:50:52

Oh God so are SO RIGHT!!!

DH and I have a restaurant, and the way we are spoken to sometimes would take your breath away.

I get extremely pissed off about it, whereas DH is more circumspect.

It ranges from "What can I get you?" "Beer" - no please or thankyou

to customers clicking their fingers and waving an empty glass at me across the restaurant. We've also been patronised, sworn at and had people leave without paying.

(Some) customers are bastards.

Tee2072 Sat 29-Sep-12 16:52:26

You say they used to be polite? I worked in retail over 20 years ago. The only thing they do now that they didn't do then was speak on their mobile phones.

Nothing changes. People are always rude. Ignore it and do your job.

tittytittyhanghang Sat 29-Sep-12 16:54:19

YANBU. And im just going by some of the threads i've read on here, you know, the one along the lines of "the till girl had the audacity to smile at me, call me ma'am and ask me how my day was, AIBU to tell her to mhofb?" (And i understood that you meant some, i just assume it's common sense that you don't mean all customers, but you know, some people need it spelt out for them smile)

Schlock Sat 29-Sep-12 16:55:37

I am practically perfect in every way when it comes to shop workers. I smile, I thank them, I understand that they cannot know my every wish simply by being in the vicinity.

Unless of course they shove my trolley to one side and swear because I dared to be picking apples when they wanted to refill the apple section. Then I report them to customer services, if I have PMT.

MrsRajeshKoothrappali Sat 29-Sep-12 16:56:12

This is why I shop online.

I'd hate for someone to be offended because my phone goes off mid-transaction and I see my work/child's school/elderly grandparent as more important than small talking with someone. hmm

I'd also be upset if I offended someone because I'm having a rough day/am in a hurry/not feeling well and aren't as bright and smiley as I should be.

I'm also sad to know that I'm offending people by not asking about their qualifications! shock I assumed that it was none of my business.

Shopping online also solves the 'bag dilema'.....! wink

SDTGisAnEvilWolefGenius Sat 29-Sep-12 16:57:48

Well - perhaps I skew the curve, because I smile at shop assistants, make conversation with them, make eye contact with them, and say please and thank-you. My kids and dh do the same, as does my mum, my dsis, dmil ..... I could go on.

OP - being serious now, it makes a much more valid point if you talk about some customers being rude (as others have done on this thread). I do realise that one rude customer is probably far more memorable than ten nice ones, but it isn't nice to ignore the efforts of those of us who are polite and pleasant to shop assistants.

SecretNutellaFix Sat 29-Sep-12 16:58:56

One of my colleagues witnessed a worker in a shoe shop being shouted at by a customer who had apparently bought the shoes a week earlier, they had been reduced the day before and the woman now wanted them at the reduced price. She was wearing them at the time. She was having such a go at this girl, who wasn't going to do it. Couldn't do it.

whogivesaduck1 Sat 29-Sep-12 17:01:26

i agree, SOME customers are total twat! but then some of my customers are the most lovely people ever and have weedled their way into being friends now!

unfortunatly where i work i have a HUGE numer of nasty, hot tempered, abusive and violent customers. i have been threated, sworn at, someone threaten to wait till i finish and rape me!

can not wait to get pregnant so i can leave!!!!

MrFlibble Sat 29-Sep-12 17:13:01

MrsRajesh being served at till, her phone starts ringing, she see's that it could be important.
"do excuse me" she says, "it's work"

Sales sassistant smiles politely and says "no worries"

That's not rude.

Some random rude who squawks into their phone the whole entire transaction is out of order and will get moaned about once they leave and other customers are out of earshot.

Nothing to do with small talk. Just manners.

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