Bought a pair of footgloves shoes, and wore them to walk one day. By the end of the day, my feet were killing me. I have worn many pairs of footglove shoes before, and never had this problem. Also I have an office job, so don't spend all day on my feet.
Have tried to return them but they said I cannot have a refund, as they are not 'faulty'. They offered to send them to a technician to check them for faults, but there are no obvious 'faults' as such, they are just very uncomfortable shoes for what is supposed to be a comfortable brand. They are simple court shoes with a slight wedge, no stiletto heel or anything.
Personally I think this is really poor - I understand they can't resell them, but surely if a loyal customer is very dissatisfied with one of their products, they should refund? Or even offer a token £10 voucher as a goodwill gesture? They didn't even say 'we are sorry that you are dissatisfied, but this is our policy'. They just made out that I was silly not to wear them around the house for hours before I wore them out. Does anyone really do this?
Prepared to be flamed here - perhaps I am being totally unreasonable?
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18 replies
isshoes · 28/09/2012 21:20
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