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to be really annoyed with M&S customer services?

(19 Posts)
isshoes Fri 28-Sep-12 21:20:06

Bought a pair of footgloves shoes, and wore them to walk one day. By the end of the day, my feet were killing me. I have worn many pairs of footglove shoes before, and never had this problem. Also I have an office job, so don't spend all day on my feet.

Have tried to return them but they said I cannot have a refund, as they are not 'faulty'. They offered to send them to a technician to check them for faults, but there are no obvious 'faults' as such, they are just very uncomfortable shoes for what is supposed to be a comfortable brand. They are simple court shoes with a slight wedge, no stiletto heel or anything.

Personally I think this is really poor - I understand they can't resell them, but surely if a loyal customer is very dissatisfied with one of their products, they should refund? Or even offer a token £10 voucher as a goodwill gesture? They didn't even say 'we are sorry that you are dissatisfied, but this is our policy'. They just made out that I was silly not to wear them around the house for hours before I wore them out. Does anyone really do this?

Prepared to be flamed here - perhaps I am being totally unreasonable?

isshoes Fri 28-Sep-12 21:20:32

*wore them to work one day...

SecretNutellaFix Fri 28-Sep-12 21:22:15

YABU, they aren't faulty.

PickledFanjoCat Fri 28-Sep-12 21:24:04

You are being unreasonable if you've worn them outside and there is no fault with them I'm afraid.

It's sort of like eating half a curry and sending it back for being a bit too spicy..

TidyGOLDDancer Fri 28-Sep-12 21:24:42

You've only worn them once? Maybe you should wear them for short periods of time and see if they wear in.

I do tend to wear shoes inside for a little while tbh, so I agree with them on that.

Rumplepump Fri 28-Sep-12 21:30:51

Break them, then take them back and say they are faulty

SecretNutellaFix Fri 28-Sep-12 21:32:53

and they will be able to tell that they have been deliberatley damaged.

TidyGOLDDancer Fri 28-Sep-12 21:33:04

Really Rumplepump? hmm

NameChangeGalore Fri 28-Sep-12 21:33:18

You decided on one day of wear that they are uncomfortable? YABU.

Nanny0gg Fri 28-Sep-12 21:40:54

Shoes at that price can't cater for every shape of foot.
It's just one of those things.

somedayma Fri 28-Sep-12 22:06:09


HokeyCokeyPigInAPokey Fri 28-Sep-12 22:08:12

Don't you wear them round the house for a bit with socks on?!

isshoes Fri 28-Sep-12 22:11:34

No! confused

I didn't realise this was a shoe-buying requirement.

HokeyCokeyPigInAPokey Fri 28-Sep-12 22:17:13


I would never wear a pair of shoes out without having worn them in first, at least for a few hours.

peasorbeans Fri 28-Sep-12 22:29:10

I've got an m&s pair too that are absolute killers. I'm sure they can't be comfortable for anyone! So I empathise.

From m&s's point of view, I guess they have to stick to their policy otherwise people who just change their mind about a shoe could claim discomfort & get a refund.

Sorry for your pain though. I guess you could still try the sock thing at home and hope they might stretch (but I sense you are no longer on good terms with these shoes).

isshoes Fri 28-Sep-12 22:47:09

Yes really Hokey, but I now have my first NY resolution!

Peas, if the staff at M&S had said something along the lines of what you have just said, I would have been satisfied. Something like 'sorry that you were in discomfort, perhaps you could try to stretch them...etc etc'. Rather than just 'this is our policy, we can't resell them, it's up to you to test them out at home before you wear them out'. Perhaps this is obvious to most people and I am just dense. I do try them on and test them in the shop obviously!

Anyway I just put them on again to remind myself how they were uncomfortable, and basically it's that there are lots of tiny little scratchy bits in the material that rub on the feet if you walk in them for any length of time. Barely enough to feel with a finger, but they do dig into the skin. I guess I will have to try them with tights, because if I wore socks with them they would be too tight (and they are not that sort of shoe anyway).

God I am boring myself now!

queenofthepirates Fri 28-Sep-12 23:02:42

Can I make a practical suggestion? Get a bar of dry soap and rub it round the hurty bits. It should soften the leather and take the edge off it.

isshoes Fri 28-Sep-12 23:21:47

Thanks Queen, that is a most welcome suggestion! You should work for M&S..

Jenstar21 Sat 29-Sep-12 01:31:27

Or try Vaseline. It's worked for me when the trim or edges of shoes have been uncomfortable for me. Just rub in generously around the inside of the shoe.

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