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that this makes no sense?

(27 Posts)
aufaniae Wed 26-Sep-12 19:29:14

DP is a student returning to university to do his final year. His couse is structured so that you do a 2 year Diploma, which he just completed, and then return for a "top-up" year which converts it to a BA Hons degree.

Student Finance England are requesting that he sends in proof of ID, and a declaration from a professional that he's who he says he is.

He sent this to them two years ago. They say they need it again as it's a new course. Which might seem to make sense on the face of it, but let's look at what that actually means ..

Firstly, DP is using the same log-in details with student finance as he did last year.
They are writing to us at the same address.
He is asking for the money to be paid into the same bank account.
His new course is at the same uni, in the same school.

For someone to pose as him, the impostor would have to have squatted his life! They'd need to have access to not only his his student finance log-in, his mail and his bank account, but also to manage to hoodwink people who have taught him for two years!

What's annoying me is they need the declaration (they didn't mention this previously, and it means we're going to be stuffed for money as the student finance will be late).

But the declaration is pointless IMO! If someone had managed to pull off squatting DP's life so successfully, a little matter of a form wouldn't make a blind bit of difference.

There must be loads of people in this position, thousands who are returning to do a top-up year who are having to prove who they are when SFE have seen their documents only 2 years previously.

It's bullshit IMO. A total waste of everyone's time. angry

Bumpstart Wed 26-Sep-12 19:42:53

Yanbu

sookiesookie Wed 26-Sep-12 19:53:13

YANBU.

aufaniae Wed 26-Sep-12 21:07:23

Thanks! My first unanimous AIBU grin

It annoys me also when I (politely) point this out to them, that their explanation is that "that's the process" and "we need to do it for data protection reasons"

Saying it's the process is meaningless. It's not an explanation. Processes aren't set in stone, they're things people make up, and they sometimes do a very bad job of it!

And data protection my arse. The verification form we sent has been filled in by a friend (which is allowed). It's no proof of anything really, they're not actually going to check she's a nurse or has really known DP 2 years.

Grrr.

Softlysoftly Wed 26-Sep-12 21:39:49

YABU you are expecting thinking living beings not programmed automons.

aufaniae Wed 26-Sep-12 23:58:12

grin Softlysoftly

MammaTJisWearingGold Thu 27-Sep-12 00:08:24

YANBU, student finance as a body is so full of bulshit, it clogs up the mechanics of it, so things do not get done as efficiently as they should. The people who work for student finance try their best to help though.

slowestwildebeast Thu 27-Sep-12 00:22:56

The system is ridiculous.
I rang to ask how much of my student loan I'd paid off and they told me to look at my p60. When I questioned how much I had left to pay they said they couldn't tell me.. So how will you know when I've paid it off then?

Odd system.

Yanbu but it's not the workers fault it's the system.

JustSpiro Thu 27-Sep-12 00:58:05

I'm sure it's organised this in the hope that some people will be too befuddled or cba to bother claiming the money - tossers angry!

Startailoforangeandgold Thu 27-Sep-12 01:24:51

YANBU
However, reason never had any part to play in the behaviour of University admin.

carabos Thu 27-Sep-12 08:33:36

When I phoned Student Finance the other in response to a letter they had sent to me as a supporting parent they wouldn't talk to me. They would only talk to the student.

As he was out and DH is the person who has actually filled in all the forms so DS wouldn't have had a clue anyway, I explained to the very nice lady that I was going to get DH, he would pretend to be DS for the purpose of the call and we would go from there.

She said that would be ok, so that's what we did confused.

At the end of all this security business, she wasn't able to explain why they had sent the letter or indeed what they wanted. We are none the wiser, but haven't got any paperwork or money and his course starts on Monday.

MummysHappyPills Thu 27-Sep-12 08:37:20

Don't get me started on student finance! Applying every year is a nightmare from start to finish, every year without fail! I am a reasonably intelligent person I like to think, but they don't make the process easy at all. And they are incredibly disorganised, and every time I call their systems are down. Just have to keep jumping through their ridiculous hoops I'm afraid and it diesn't get any easier! grin

aufaniae Thu 27-Sep-12 08:44:50

carabos that's typical, but sadly I'm not surprised sad

The Student Services at your DS's uni should be very used to dealing with Student Finance. At my uni they're great.

Your DS needs to get himself down there a.s.a.p., with as much info as your DH can give him, and I expect they may well call and sort it out for him.

We had months of problems with them last year which were sorted with one phone call from Student Services.

Also, your DS should be able to give you permission to access his account. DP and I can talk to SFE about each other's accounts as we have set this up. He needs to call them and say he wants to set up "consent to share" with you. He will set a password which he will give to you, and then you can call them direct.

If you want to that is! I guess you may be of the opinion that not having money until he sorts it out himself might well be a good life lesson about managing money, and undermined by you doing it for him?!

It's possible anyway, if you want to.

fluffyraggies Thu 27-Sep-12 08:47:22

Don't start me!

DD2 is starting 2nd year of college course.

I've just spent 3 weeks getting the council to write a letter to the college to confirm the household income/benefits (for her travel pass) while at the same time trying to get a letter off the college to send to the council confirming DD is still at college (for the benefit assessment) !!!!! Arrrggghhhh.

Neither of them would speak to the other. Neither would write the letter before receiving the letter from the other.

One bloody phone call from either of them to the other would have done it .... but that would be toooooooo simple angry

Sorted now but FFS!

aufaniae Thu 27-Sep-12 08:53:52

fluffyraggies I feel your pain!

The other one which annoys me while I'm on the subject is that they use this being a busy time of year as an excuse for delays in processing.

I wonder why it's a busy time of year? Is something happening around now?
Um, perhaps because all the students are starting now - something which is totally predictable as it happens at the same time every year!

If SFE haven't taken on extra staff to deal with times which they know are going to be busy, year after year, then that's a fault in the management IMO, not a valid reason for the processing to slow down at a time when students need the money.

aufaniae Thu 27-Sep-12 08:58:34

We've taken to recording every conversation with them. DP has an app on his Android phone which does it.

He checks at the beginning of the conversation that they're OK to be recorded (you have to do this legally). He says "You're recording me, just thought I'd let you know I'm recording you too." grin

We've been a few people that we'll receive the money in 6 weeks (buggered till then!) and one yesterday that we'll get it in 2-3 weeks. I doubt he's right, but he was very sure about it. I will be playing that back to them if it's not here then!

aufaniae Thu 27-Sep-12 08:58:55

*been told

aufaniae Thu 27-Sep-12 08:59:26

*or told by even! <sigh>

LRDtheFeministDragon Thu 27-Sep-12 09:02:56

YANBU. Student finance are utter idiots.

IShallWearMidnight Thu 27-Sep-12 09:13:25

DD rang them up with a moderately complex query (to do with proof of income from last year's Current Year Assessment), and was given the wrong information from the person who answered the call AND their supervisor, despite looking at their website and reading off what it actually said there. That was wrong apparently, and they were right. All we needed was another copy of a particular form which isn't available to download (although the same form from 2006 is confused but you cant use that as the date on the front isn't for the year they want) but no, they had to explain how CYA works if this is your first year of applying, even though this is her second year....

We still don't know if her application has been processed for this year or not, nor that the money she got last year is correct, of if she has to pay back a chunk of it. Thankfully she has her summer earnigns to tide her over, and the university is quite happy to let her carry on despite the tuition fees not being in place.

Anniegetyourgun Thu 27-Sep-12 09:14:57

<puts hand up> May I tell my Student Finance horror story?

Shortly before the start of one university year I got a phone call from someone who said she was a parent of another student, and she was calling because she had got DS1's finance offer letter, along with eight other people's with alphabetically consecutive names. Some genius had stuck a whole batch of offer letters into the same envelope. She had called SF already, but thought she should also warn the people who should have got the letters. The next day they sent a courier round to collect the letters and shortly afterwards we got ours, all fine and sorted, in its own envelope with no-one else's! But thank heavens that woman was honest, because there were quite a few financial details on there. (Was a few years ago so I can't remember exactly what, probably not quite enough for identity theft.)

There were a few sad events around DS3's finance too, but to be fair most of it was due to XH dicking about with the paperwork.

aufaniae Thu 27-Sep-12 14:02:50

Last year, three different individuals at SFE all told us that we were only allowed to apply for the parental grant once - per child not per parent. (DP and I are both studying and we have a little boy).

One of them even laughed when I asked if we could both apply for it.

Turns out they were all wrong, but I would never have known if I hadn't gone to see Student Services about another issue with SFE.

aufaniae Thu 27-Sep-12 14:04:15

Annie - of course! smile Definitely better to complain about out loud than quietly seeth!

IShallWearMidnight I reckon your DD should go to her Student Services, they should help her get to the bottom of it.

monsterchild Thu 27-Sep-12 14:12:18

YABVVVU to think that the uni financial system should make sense and be logical.

MammaTJisWearingGold Fri 28-Sep-12 12:27:47

Just seen this post on Bursaries on FB

NHS Student Bursaries

&#8206;***Diploma to Degree Student Update*
Hi Everyone - Please be aware we are currently processing diploma to degree applications. If we have the BUR102 form (transfer form from your university), the application and all necessary evidence we will complete a correct assessment and you will receive accurate payments through BOSS.

If we have received the BUR102 form from your university but you have not sent an application and/or necessary evidence, your payments will be put on hold and you will receive no further funding until the application is completed. Students were written to at the time we received the transfer forms to inform of the application process.

Late applications will be processed in date order when you apply. Many Thanks, Lottie.

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