my inlaws had an annual service as part of their British Gas service contract.
There was nothing wrong, all working ok. Nothing wrong at all.
The lad who did the service removed a part then said 'it will not go back in' and left saying they would be back tomorrow. My in laws had no hot water but were happy to wait till tomorrow.
They were told they had to remove a portion of worktop to get tp the boiler the next day (this would involve sawing it in half etc etc) and they wern't best pleased.
They were then told they dont need to saw their worktop but it would be fixed asap.
11 Days later they have been told the boiler is obsolete and they need to buy a whole new one.
So their boiler was broken by a British Gas contractor during a routine service and they have been without hot water for 11 days (and counting) now need to shell out for a whole new boiler.
My inlaws are almost 80 and very mild mannered (and actually very nice indeed ! ) and have rang to complain but 'do not want to make a fuss'.
If it were me I would be complaining a lot.
AIBU to think British Gas are being complete rubbish breaking a working boiler and not fixing it then not paying for a replacement ??
Should I complain on their behalf and how ? Would they speak to me or just quote data protection shit ?
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AIBU?
to think British Gas are utter rubbish as they broke my in laws boiler
62 replies
WurgidTilly · 22/08/2012 14:13
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