I want three windows replacing. I already have one quote and wanted one more.
The first company came measured the windows, I told them what I want (how many opening etc) and they went away and sent me a quote in the post.
Second company, knocked on the door and as it happened I did need some windows replacing so when they offered to send a salesman round I agreed. They later phoned to make an appointment. During the phone call they asked a couple of times if DH would be there, I told them no and that I wouldn't be signing any contracts that day, I just wanted them to measure the windows and give me a quote that I would then compare with the other quote and discuss with DH.
Salesman came round at the agreed time (well ten minutes late- but no problem). After the usual pleasantries he asked if DH was there as well, as he would really like to see both of us. I said no and asked if he could just measure the windows and give me a quote and started showing him which ones. Salesman said no and that it is against company policy to measure windows and leave a quote (really he said this!) and that he would have to come back when DH is in so that he could show us both the windows. Explained that I just want a written quote so that we can compare and decide in our own time. Again told it is against company policy. I said that we already have one quote and told him who it was from. I was then told that "window companies are going under up and down the country" and the he happened to know that company one is "in trouble" he then began rubbishing their product.
It this point, as I wouldn't make a new appointment including DH and the salesman wouldn't measure the windows (against company policy) salesman left.
So, AIBU to just want the windows measured and a quote sent (as I stated on the phone) or should I have made another appointment including DH?
Regardless of MN opinion I won't be using company two and wanted to have a rant about it.
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AIBU?
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75 replies
Kendodd · 27/06/2012 14:43
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