Unsure if this is the right place to post....
Decided to try asda for the first time, I usually use sainsburys but their website is a mare.
Delivery and products were all great but when I checked online banking today they had charged me twice! Talked to the bank and they confirmed this and gave me an authorisation no for asda to low them to refund cash, big shop so £160. I talked to asda online and was informed that they ore authorise cards for the amount the night before but because my grocery bill differed slightly they charged me a different amount. Apparently this is their policy and it can tak up to 10 days to refund the money!! Asda customer service were awful and told me I should have read the t & c. They can app speed up the process if I provide a fax no, department details etc for my bank, who won't provide these details.
AIBU to be blumming furious at asda!
Please or to access all these features
Please
or
to access all these features
AIBU?
Asda online shopping
51 replies
CharlieN79 · 11/04/2012 21:26
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