I've had nothing but unhelpfulness and rudeness and ignorance from their staff concerning my deceased DF's bank account and I have had to read extracts from their own bereavement guide in order to show them what they should do.
Now I have grant of probate and provided it to them, they are still refusing to release the funds until I have got what they call an "internal form" signed/witnessed by a solicitor. They also refused to accept my driving licence as photo ID because the postcode (not the rest of the address) on it has been very slightly changed (but they will accept a passport which has no address on it!)
Just wanted to vent, as when I have released the money, I shall never ever have to cross the threshold of a Santander branch again!
Please or to access all these features
Please
or
to access all these features
AIBU?
AIBU to believe that Santander is the worst, least helpful bank?
41 replies
Lilymaid · 07/12/2011 13:16
OP posts:
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