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to expect Waitrose on Line

(13 Posts)
MatureUniStudent Wed 26-Oct-11 10:20:17

website not to be so agonisingly slow. It took me a couple of hours today just to the online shop. The sections are confusing, and their search engine is pretty poor. So much so I wished I'd just made the effort and gone and got the shopping, it would have been quicker - however it is half term so thought to do the shop before the children got up...

LydiaWickham Wed 26-Oct-11 10:24:04

Use Ocado.

ScaredBear Wed 26-Oct-11 10:24:28

Message withdrawn at poster's request.

bigmouthstrikesagain Wed 26-Oct-11 10:24:30

ditto Lydia. smile

going Wed 26-Oct-11 10:26:48

Ocaod has a much better layout.

going Wed 26-Oct-11 10:26:56


banana87 Wed 26-Oct-11 10:28:31

Ocado all the way! grin

CurwySwide Wed 26-Oct-11 10:28:39

I gave up on Waitrose online for the very same reasons, then I had three late deliveries with Ocado (one was seven hours late - delivery turned up at 10.30pm on a Saturday night!) so have decided to shop in store now.

I used to use Sainsbury's online and found them excellent.

TheSkiingGardener Wed 26-Oct-11 10:31:07

Ocado has a better website and an app, but I still use Waitrose because of Ocado's extortionate delivery charges.

I have lists set up on the Waitrose site and now I've used it a lot I can be very quick. They sent a survey round about it a while ago and seem to be trying to improve so hopefully it will get better. They are also working on an app I think.

MatureUniStudent Wed 26-Oct-11 10:34:29

It is the free delivery over £50 that suckers me in. I can do a supposedly "quick top up shop" midweek with Waitrose and it won't cost me in delivery charges. Sainsburys free delivery only counts over £100 which is too much for me mid week. So I grit my teeth and take hours, just for the free delivery.

Anyone else find Waitrose on line agonisingly slow?

tooearlymustdache Wed 26-Oct-11 10:42:07

I found it much more time-consuming than Ocado, but since my last 2 deliveries with Ocado resulted in £65 worth of refunds due to damaged packaging and £25 worth of vouchers as compensation, i'm willing to sit an extra hour on my fat arse and get it right with Waitrose.

thesurgeonsmate Wed 26-Oct-11 10:58:37

I don't use it. It's too slow. It does literally take hours, and I'd rather pay the Sainsbury's delivery fee than spend hours doing the shopping. If I had hours to spend shopping, I could go to the bloody shop!

onadifferentplanettoday Wed 26-Oct-11 11:03:35

I just put the whole of my last order basket into my trolley,as lots of it is regular items then scroll through and delete the bits I dont want then just add any extras and have it all done in 10 minutes or so.

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