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to think that houses do not come with an after sales service??

(241 Posts)
TiaMariaandDietCoke Thu 13-Oct-11 13:42:46

I'll try to keep this short. We sold our old house and the buyer moved in at the end of June. He's a single guy, just a couple of years younger than us. During the run up to the sale he was a bit of a PITA, we had to do lots of hand holding etc and his parents kept coming to the house to 'measure up' (never measured a damn thing) and would spend HOURS chatting with me and not showing any interest in the house at all.

We put up with it because he was willing to wait for our new build to be ready before he moved in, so that saved us the cost and hassle of renting. We also felt a bit sorry for him as he's just starting out for the first time, so left him quite a lot of extras not included in the sale of the house to help him out, chased up his solicitor for him when things stalled because he 'didn't know how to', left him loads of info about the area, who his neighbours are, when the bins are collected, left him food and a welcome to your new home present and card - basically anything we thought would help him settle in - he was very pleased!

Now I'm begining to wonder if being so nice was a mistake. He has my mobile number and has sent texts on and off all summer asking daft questions about the house, all of which I've answered and have even called him to talk explain stuff in more detail when he's been confused. He's also turned up unannounced at our new home which we didnt give him the address of and we dont know how he knows where it is for no particular reason, dropping off junk mail that he 'thinks is for us' confused so far, irritating, but no big deal really.

until monday night, when his mother turned up at our house unannounced and barged in asking me to come and sort out his bloody heating! shock There's nothing wrong with the heating, just he's not sure how to programme it to suit his working shifts.

me: "didn't he read the manual?"
her: "there is no manual"
me "err, yes there is - we handed it to you along with everything else - and I left written instructions because you asked for them - and there are instructions on the control unit itself"
her "oh, yes, so there is - well, can you come and do it anyway?"

now, this woman was not taking no for an answer so I stupidly agreed that DH and I would nip down for 10 MINUTES tonight to sort it. This was after me offering several days that I could come down and her saying that no, that time/day wouldn't suit. He wanted me to come then and there, or preferably on saturday evening, because that would suit her best. When I told her I had plans this weekend and couldnt come, her response was "well, that's not very convenient for poor DS" confused ffs!!

The house, by the way is in great condition, heating system is only a few years old as as simple as they come - its not like he's struggling in some old run down house with quirky appliances!

AIBU to think they are extracting the urine, or am I just being a bit of a Caah? I'm of a mind to set the damn timer for him and then make it crystal clear that we will not be coming back and he needs to sort things out himself from here on in - what do the MN jury think?

TiaMariaandDietCoke Thu 13-Oct-11 13:43:16

ohh, that's not short at all, is it? Sorry! blush

chicletteeth Thu 13-Oct-11 13:46:34

Tell them to fuck off and read their contract.
They bought the house as is, it's their problem, not yours if they can't get things to work.
Nip it in the bud (well, it may be a little late for that) and ask them politely to stop contacting you and showing up at your house or you'll seek legal advice.

cheekeymonster Thu 13-Oct-11 13:46:44

Think my solicitor would be writing to them to tell them to leave you the fuck alone!
YANBU!
You have more patience than a saintly saint.

FimBOOOOOO Thu 13-Oct-11 13:47:00

OMG. What are they - loons, alients from another planet??? You are being far far too kind and acommodating. You could block their number from your mobile but now they know where you are, I don't know how you prevent them from simply turning up.

Some people are bloody weirdos.

shock
The only things the people we bought from left us were flour all over the cupboards and visits from the nice county court bailiffs

You are going above and beyond!

FruitSaladIsNotPudding Thu 13-Oct-11 13:47:59

I wouldn't go at all if I were you. They sound bonkers. Not sure how you're going to get rid of them now though!

You have done more than enough already.

FearTricksPotter Thu 13-Oct-11 13:50:21

Message withdrawn at poster's request.

ReelAroundTheFountain Thu 13-Oct-11 13:51:25

They are being totally unreasonable. A few years ago we had nightmare buyers (absolutely refused to negotiate on their preferred moving date leaving me, dh and two dc's under 2 homeless for two weeks as she was 5 months pg and "needed to get things straight" despite still having their rented place for another month angry)
Anyway we put up and did everything unreasonable they asked then the minute we completed I stopped helping them. The estate agent rang me to ask about the central heating and I said "not my problem sorry, they utterly refused to help us so they can take a running jump". Not very charitable admittedly but what goes around and all that.
Anyway, you must be firm and say 'no more'. You have no responsiblity at all for that house now.

Squitten Thu 13-Oct-11 13:51:43

You're being a bit daft aren't you really?

Tell them the house is no longer your responsibility and not to contact you again. Simple as that. I don't know why you're going round there to fix his heating FFS

ElderberrySyrup Thu 13-Oct-11 13:52:34

Oh that is hilarious!
Of COURSE you're not being a bit of a cow. You've been more than helpful. I have heard of people kindly leaving folders of info for the new owners of their house (though never come across it myself!) but never in my life heard of someone going round to program the central heating.

What's next - will he be calling you to empty the bins? It can be a complicated task after all

KatieMorticiaton Thu 13-Oct-11 13:56:07

shock That is barking. What a sense of entitlement!

Tell him you're sorry but you can't help him any more and that if he's grown up enough to buy a house he's grown up enough to sort it out himself.

Tell his mother that she has 30 seconds to leave or you will call the police to have her removed.

I'd be seriously considering a restraining order, not worrying about being a cow.

TiaMariaandDietCoke Thu 13-Oct-11 13:57:23

Oh, you've made me smile!!! grin I suppose I knew IWBU, but then started to second guess myself as they seem to think its perfectly reasonable to demand ask! Right, I'll go tonight (I know, I probably shouldn't, but I've already said i will....) with DH as my big scary bodyguard hmm and make it absolutely clear that we will not be coming back again.

Dh has already said he'll chase them if they turn up at the door again. I'll do the same - daft thing is I'm usually so assertive!!!!

I'll post later tonight to let you all know how it went and what the latest mad request from the loons was-

mistressploppy Thu 13-Oct-11 13:57:40

Agree with Squitten

STOP engaging with these morons people!

Reality Thu 13-Oct-11 13:58:47

Message withdrawn at poster's request.

bigbadbarry Thu 13-Oct-11 14:00:35

YANBU and he is pathetic smile You are going to have to say something otherwise it will never end. (Exactly how old is he? I'd be ashamed to have my mum running round after me!)

KatieMorticiaton Thu 13-Oct-11 14:00:54

Checklist:

• Unable to fend for himself
• Over-bearing mother
• Molly-coddled by mother to point of unreasonableness.

He sounds a right catch. Imagine being the poor DIL in that setup! grin

naturalbaby Thu 13-Oct-11 14:01:52

Hahahahahaha! and I'm guessing this guy is single? Poor future DIL.
I thought we were a bit too friendly with the guys we bought/sold off (exchanging mail, asking for contacts for the extension so it fits in with rest of the house) but you've entered a whole new level.

knitpicker Thu 13-Oct-11 14:01:55

Such a coincidence you posted this as I have been ranting about the lady who bought my house. She moved over the summer, we had met up and discussed what furniture was to be left - two sofas/ tables and chairs/ some of the beds etc etc - she was a first time buyer and it saved her considerable expense kitting out the house. I've just turned my phone on for the first time in a week (am a bit crap with my mobile) to find messages from her asking me to come and pick up the stuff she has managed to replace. From my POV it is now hers to get rid of, I spent ages getting rid of stuff she didn't want to keep and would have removed this at the same time if she hadn't specifically asked for it. Am I at her beck and call every time she saves up to replace a piece of furniture I have to come and take away the old item. SOd that.
Sorry OP - you have been a saint, cut the apron strings - you have done more than enough

AMumInScotland Thu 13-Oct-11 14:02:23

They're taking the piss big-time! Just say No - don't go round to sort things out for him, part of owning a house is dealing with stuff yourself. He's not renting it from you. Its his now. His property and his problem.

WorkingItOutAsIGo Thu 13-Oct-11 14:02:38

Go tonight, but take a preprinted invoice for the callout and service of his heating.£50 fallout charge, £20 per 30 mins. Leave it with him, due for
Payment in 7 days and say any further requests will incur similar charges.

bintofbohemia Thu 13-Oct-11 14:02:55

Crikey. I'd be really pissed off about them turning up at your new house and mithering! What an intrusion!

Ephiny Thu 13-Oct-11 14:03:26

That's really odd. It's like they think they're renting from you, not that they've bought the house, it's now theirs and nothing to do with you! Or they've latched onto you as someone they can call every time they want help or hand-holding with anything.

I definitely wouldn't go and fix the heating for them, seriously if you could figure it out then they can too, and it really isn't your problem any more either way. It was probably a mistake to give out your mobile number, but then you weren't to know how it'd turn out.

ExitPursuedByaBear Thu 13-Oct-11 14:05:25

YANBU - No is a complete sentence. Keep practicing. They sound mad.

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