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To think it's not ok for a taxi company to send car which already has a passenger in it?

(33 Posts)
GumballCharm Fri 07-Oct-11 08:43:04

I'm SO irritated! We call a cab for school run on Fridays...DH takes them and we are saving up for a car atm. I work from home and can't is 2 miles away and usually we catch the bus or sometimes a lift.

Today the cab has rolled up with some girl sitting in the front passenger seat!

DH seemed unpeturbed. We had DH, DD aged 7 and DD aged 3 all sitting on the back seat and some bloody young woman in the front!

AIBU if I call the company to complain? DH felt it was probably the drivers girlfriend or something....I feel that if you pay for the hire of a car and driver, that does not include some freeloading girlfriend!

GumballCharm Fri 07-Oct-11 08:52:06

Anyone please?

pigletmania Fri 07-Oct-11 08:53:48

Yanbu I would not have accepted the cab. You pay fir a service so you should get that service. Complain to the taxi company

scarlettsmummy2 Fri 07-Oct-11 08:55:21

I think you need to take a chill pill. Yes, it is a bit weird, but it was a two mile journey and I am sure you have more important things to worry about.

GumballCharm Fri 07-Oct-11 08:56:04

I didn't want to accept it but DH insisted....he said he didn't want the DC to be late....its not on though is it...what on earth were the thinking?

NatashaBee Fri 07-Oct-11 08:57:16

Message withdrawn at poster's request.

GumballCharm Fri 07-Oct-11 08:57:32

But if I take a chill pill about it ScarletsMummy then the guy will do it again....and if he was picking up my Mum...or some other vulnerble older person, and it wasn't a young woman he had as a passenger...but a hulking great fella....then it would be different.

think I will call and complain.

GumballCharm Fri 07-Oct-11 08:58:25

I assumed it wasn't a paying customer Natasha...but rather someone to do with the company....or maybe his gf.

Fimblethimble Fri 07-Oct-11 08:59:18

how exactly is she freeloading?

OK, it's a little unusual but really, she didn't take anything from you, she didn't add expense to your bill, and unless she was sat toking off a hookah filled with skunk really she didn't do any harm.

ChasingSquirrels Fri 07-Oct-11 08:59:55

should have asked to split the fare with the other passenger

GumballCharm Fri 07-Oct-11 09:02:21

She took up DH's seat! I had to put DD in with no booster Fimble. She can pay for her own frigging taxi and not get in mine!

I would not want to splt the's not on to assume that either....even if they offered DH a discount it's still not ok.

Its called a "private" cab for a reason.

LydiaWickham Fri 07-Oct-11 09:02:28

complain, when they sent the cab, did they know how many people would be needing the car? If you had agreed to give a lift to a 3rd child, there wouldn't be space.

It could be that she works for hte company and was either being trained or was monitoring the driver, I'd call somehting like that is perfectly reasonable, but only if they have explained it to you first when you booked the taxi and checked you were ok with it.

trixymalixy Fri 07-Oct-11 09:04:57

Not acceptable. Especially as one of your DC had to use a booster.

If I had booked a taxi and was on my own and it had another person in as well as the driver I'm not sure I would get in, it would make me feel very vulnerable.

Also if she was a paying passenger the fare should have been split rather than the taxi co getting double.

ChasingSquirrels Fri 07-Oct-11 09:04:57

No, I agree it isn't ok - but you needed to have done something at the time, and if you didn't want to be upfront about it "I need to put 2 child seats in the back and sit in the front myself".
Yes complain now, so they don't do it again.

GumballCharm Fri 07-Oct-11 09:05:33

We're regulars Lydia...they knew who was getting in. I don't think training should take place without asking and certainly not on a regular school run drive....

GumballCharm Fri 07-Oct-11 09:07:03

Chasing...I agree...but DH wasn't having it.He's too well mannered and too unfussy. I would have ordered another...couldn't really kick the girl out.....I definately wanted to not take it and be late rather than use it.

scarletfingernail Fri 07-Oct-11 09:08:42

I agree with LydiaWickham. It could be there is a valid reason for someone else being in the car, but it should be explained beforehand if that is the case.

Assuming no explanation was offered, I would complain. Although I would have used the taxi on this occasion I would want it to be made clear that any future journeys would not include other passengers.


ScaredBear Fri 07-Oct-11 09:09:50

Message withdrawn at poster's request.

LydiaWickham Fri 07-Oct-11 09:10:21

call and complain now - get it done ASAP. If you are regulars they should know that the booster seats take up part of the back of the cab. they also shouldn't assume you wouldn't have an extra person today just becuase you regularly don't.

If you're regulars, at a time of day they probably don't get much trade, then they should look after you. Is there another taxi firm you can use?

GumballCharm Fri 07-Oct-11 09:10:47

I just called DH and he said it was the drivers sister....he was showing her the routes as she wants to be a driver. hmm

Not really good enough imo but DH is all "Oh don't complain he's a really nice guy and someone else will anyway."

I won't but I must be the Evil Queen or something because I get really annoyed by things like this.

LydiaWickham Fri 07-Oct-11 09:11:11

Bare minimum if they want to keep your trade - they refund this journey.

GumballCharm Fri 07-Oct-11 09:11:50

DH says the office didn't know he had his sister in the cab...and it wold get the guy in bother....

LydiaWickham Fri 07-Oct-11 09:12:23

COMPLAIN! Just because your DH wants to be Mr Nice Guy doesn't mean it's ok.

If she's not working for them, is not a passanger, it could cause insurance problems for them to have her in the car at the same time as the car is being paid for.

lisad123 Fri 07-Oct-11 09:14:18

But surely they should assume that if you book a taxi that all seats are free. What if you needed to get in too? Maybe had meeting at school ect? So not on, I would complain

pigletmania Fri 07-Oct-11 09:15:30

I agree op the extra seat was needed. I would definitely complain to the company, not on especially as the prices of cabs are high as it is

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