AIBU to think that any business (in this instance, Gumtree) should publish a phone number for queries and not rely on email and totally inadequate FAQs?
My situation is that I posted a job ad 2 days ago and probably because it contains the word 'maternity', it keeps tripping some manual check they do. Not to mention that when it went live, was under the wrong location. So it's been sitting in the processing state since then as they 'spot check' my edits to the location. So in two days, it's been live for probably 5 hours.
Of course no-one responds to emails.. Meanwhile my job post can't be seen and just gets bumped down the list as it was originally posted 2 days ago.
Don't you think it's just bad business practice not to have a phone number? If you want to take my money, you should provide some level of customer support.
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Please
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AIBU?
to think that if Gumtree wants to be a business, it needs a phone number?
5 replies
MammyT · 06/10/2011 10:33
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