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To be p****d off that my day was wasted by Next

(11 Posts)
ButterflySally Mon 26-Sep-11 19:38:35

I bought something online from Next (they promise next day delivery if you order before 9pm). I received a confirmation email advising that it would be delivered today between 8am and 6pm.

It's 7.30pm and the bloody thing hasn't arrived. I stayed home ALL DAY waiting (silly me, clearly!). I called customer services and, following a refund of delivery charges only after my request and a limp apology, I was advised it may turn up tomorrow, so I'll have to wait home then too.

Grrrr....I'm so annoyed (but feel slightly better after this rant).

LindyHemming Mon 26-Sep-11 19:47:07

Message withdrawn at poster's request.

MrsPresley Mon 26-Sep-11 19:51:38

It does say on the website that next day delivery only applies if there is a courier in your area, but it isnt in a prominent place, so is easily missed.

Just like the fact that their flowers have a 12 hour time slot, as I found out when I ordered flowers for my mums 70th birthday angry

oneofthosedays Mon 26-Sep-11 20:25:52

I get our man to leave parcels round the back, I refuse to wait in for Next stuff because if you do a large order they send it all in dribs and bloody drabs and I'd never make it out the house!

Seona1973 Mon 26-Sep-11 20:29:17

you can normally pick an am or pm slot. My courier always used to deliver around lunchtime as she knew I would be home (from when ds was at nursery and finished at 11.30am). If I am not in she sticks it in the blue bin at the back of the house

vj32 Mon 26-Sep-11 20:30:33

I don't shop with Next Online any more as despite saying they had closed my credit account, they hadn't, and it required so many phone calls to put right I refuse to go through all that again. They made me seem unreasonable because I actually wanted to pay for my stuff straight away.

letmehelp Mon 26-Sep-11 20:42:35

You don't need to wait in, if you miss it, the courier will leave a card with her phone number and you call to arrange a more convenient time or tell them where to leave it. Their couriers are local people with a car, rather than large national companies IYSWIM

ButterflySally Tue 27-Sep-11 17:34:52

Day two and STILL NO DELIVERY!! There is nowhere for them to leave it safely as we live in a secure apartment building which fronts onto a busy main road, so if I'm out I miss the delivery. Rearranging would be a pain because then I just have to find more time to stay at home for.

The courier is Hermes...they're quite a large company, I thought.

All I ordered was a pair of shoes and a duvet cover...would have been easier to go into a store! Really not pleased with this shoddy service.

tjacksonpfc Tue 27-Sep-11 18:30:02

no no no not hermes that is the Courier that Achacia use and I found out via the free trial on here that they are rubbish. There courier refused to deliver my towels as it was to big a parcel so it went all the way back to hermes.

It then took a further 4 days when the courier recieved it back for him to be bothered to deliver it to me. He only lives in the next village and is in the area daily. I am still waiting for some of it to arrive. If i order anything now and the company uses hermes i cancel my order. they are totaly rubbish.

Tee2072 Tue 27-Sep-11 18:33:52

This, and their credit policy, is why I not only won't order from them, I won't shop in their store.

Vote with your feet.

southeastastra Tue 27-Sep-11 18:36:23

our hermes bloke always leaves a text when it's ready for delivery. also ours always places it somewhere um secure when i'm out. you have to sort of get a realtionship going with the courier

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