I bought a bracelet in November 2010. It was fancy beads, and some personalisation, on an elastic bracelet for approx £30.
In May it broke. I have all the beads etc. I have contacted the maker a number of times and until yesterday I didn;t hear anything from them (they say they replied and I didn;t get that and they only received 1 email and I sent more - I am suspecting there is probably spam filters at fault on both sides).
The price they have quoted me to restring my beads and basically put my bracelet back together is £20. This is a standard charge and this is what they are charged for restringing and they need to pass that price on to me.
My stance is that I'd have epxected the bracelet to last longer than 6 months, and when it didn't I didn't expect to be charged 66% of the purchase cost to repair it.
I have bought 10 meters of the stringing elastic for £2 and I'm sure between us that my Mum, my friend who has made jewellery in the past and I can botch some sort of a repair for a lot less than £20 (not inc p&p I suspect..)
This was a company I really liked and have bought other items from but I'm left feeling really disappointed by the price of this.
Happy to be told IABU is I am....
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AIBU?
AIBU or is the cost of this repair too high?
16 replies
Bathsheba · 20/09/2011 13:16
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