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AIBU?

to be mightily pissed off with Domestic and General..............

13 replies

LottieJenkins · 15/09/2011 09:54

My ds is autistic and loves watching dvds when he is at home at the weekends. When the warranty ran out i took out extended warranty. (He is quite clumsy with things) Previously when things have gone wrong D and G have sent out a local company to repair it. (Local office fifteen minutes away)
Fast forward to last night when i went to watch something it wouldnt work. When i rang up D and G they told me to phone a company in Blackpool When i rang the company in Blackpool they told me i had to send the dvd player by courier to them!!! I am so angry!!!! I have now taken matters into my own hands. The warranty was for £35 a quarter and it covered an old tv which i dont have any more and a video player which isnt used much either as well as the dvd player. I have now arranged to rent a dvd player for £2.50 for the first six months and then £5 a month. It is a lot less than the warranty. I had great delight in ringing D and G and telling them to cancel my policy!!!

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LottieJenkins · 15/09/2011 09:56

Forgot to say in my OP im in Suffolk (in relation to the repairer being in Blackpool!!)

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ALovelyBunchOfCoconuts · 15/09/2011 10:01

YABU for paying £35 a quarter to cover products you don't own anymore and then to complain about how much you pay.

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5ofus · 15/09/2011 10:24

You can buy a DVD player for £25 from Argos - why would you rent one?

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LottieJenkins · 15/09/2011 11:12

If i rent one and it goes wrong, i dont have to pay for the repairs etc and they come for free and dont charge call out!!

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WeShouldOpenABar · 15/09/2011 11:15

your being a bit silly now if you buy the cheapest dvd player in argos, 19.97 it would have to be replaced 7 times in the year before it was more expensive then that warranty