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Am I or is this ebay seller.

(35 Posts)
keepingupwiththejoneses Tue 23-Aug-11 12:55:34

On the first of august I won something for our holiday, we were due to leave 12th August. The listing had a lot of waffle, manufacturers details and specs, but nothing stood out so didn't really read every word. Our holiday came and went and it arrived 21st August. I had a quick look at the listing again and still didn't see anything obvious for the delay so I left neutral feedback stating length of time it had taken to arrive and that was it.
I got an email today from the seller asking me to revise the feedback as she didn't think it was fair as she had clearly stated in her listing she was going on holiday and would be back mid August. I went to the listing and read every word, right in the middle of the manufacturers details in the exact same size and font of text it says 'On holiday till 12th August'. I don't feel that is clear.
I have not changed the feedback but have added a note saying ' listing stated delay, only found this when told, not clear!
AIBU or should I have changed it?

Tobermory Tue 23-Aug-11 12:58:36

Sorry, but i do think you're being A bit U.

It stated on the listing that she was away, not reallly her fault you didn't read it properly.

Callisto Tue 23-Aug-11 12:58:55

I would always leave neutral feedback if something takes ages to arrive - getting something in the post once it has been paid for isn't difficult and most sellers can manage it. I wouldn't have changed my feedback and I would have told the seller to take it up with Ebay if she has a problem.

ChaosTrulyReigns Tue 23-Aug-11 12:59:58

Flipping heck.

You can't slate someone for that.


Oakmaiden Tue 23-Aug-11 13:01:24

Actually I think it is a bit unreasonable to put something on ebay when you are not going to be around to post it promptly. And she clearly didn't hurry when she got back from the holiday either, as it took a further 9 days beyond that to arrive.

duckdodgers Tue 23-Aug-11 13:01:54

Callisto you cant post something if you are on holiday and have stated this in the listing though can you?

ChaosTrulyReigns Tue 23-Aug-11 13:02:36

Although I do think 9 days from return of holiday is a big much.

But you haven't got a case for negativity for use of a font/size that doesn't meet your expectations.

kittyk1 Tue 23-Aug-11 13:03:16

Callisto you surely wouldn't leave neutral feedback if someone stated they were on holiday and that was the reason it was delayed? It is pretty difficult to get something in the post if you're on holiday!

keeping up you should have read it. Not the sellers fault.

duckdodgers Tue 23-Aug-11 13:03:46

And it is not necessarily her fault about the length of time item has taken to arrive, it would depend on when item was actually posted. The fact that it took a further 9 days.... well unless she controls Royal Mail it might have been their fault!

SarahBumBarer Tue 23-Aug-11 13:05:56

What is it with Ebay that the rules seem to be anything less than positive is a "slating".

Neutral is neutral. Some ebayers post within 2 hours - that is good and deserves positive feedback. Listing items while on holiday but explaining this is deserving of neutral feedback not positive. Jeez!

Callisto Tue 23-Aug-11 13:06:01

She shouldn't have sold an item if she was going on holiday and couldn't post it. I pay for an item as soon as the auction is over, I don't think it is unreasonable at all to expect the item to be posted as soon as the money has cleared. There are plenty of people on Ebay who take the piss about posting times and it sounds like this seller is one of them.

OP - there is a gizmo on Ebay that tells you when an item is due to arrive - it comes up when you click on 'Contact Seller'. Did it say there when the item would arrive?

Tiredmumno1 Tue 23-Aug-11 13:08:05

She did say it in her listing even if it wasnt clear, sorry to say you should have read it fully, you are being harsh and yabu, i think you should edit the feedback, and send her a mail explaining that in future maybe she should make it a bit clearer to spot, just put it down to experience

keepingupwiththejoneses Tue 23-Aug-11 13:10:50

It was posted first class, 18th August, so not straight after her holidays. Also I do think that if you are going to be away you should make it very clear, I have bought and sold a lot on ebay and a delay should be made clear not in the middle of a huge description (over a screen size).

duckdodgers Tue 23-Aug-11 13:11:23

I dont agree with the point She shouldn't have sold an item if she was going on holiday and couldn't post it.

It could have been a last minute holiday or long as it is pointed out in original advert I dont see the problem, because then someone has a choice whether or not to bid or buy the item in question. No-one forces someone to bid on something that wont be posted out for weeks.

Gonzo33 Tue 23-Aug-11 13:11:47

I sold something on Ebay once that I posted next day. It took 3 months to get to the purchaser. By this time we had refunded in full. Luckily the purchaser was honest and paid us back.

keepingupwiththejoneses Tue 23-Aug-11 13:13:42

I have emailed her back stating why I felt changing the feedback was incorrect and why i added to it.
I did use the gizmo thing which said it should have arrived 7th - 10th August. Which I know you can change when you list.

Callisto Tue 23-Aug-11 13:14:09

Then she should have made it very obvious on the advert that the item wouldn't be posted for weeks - she didn't because it would have put people off and she wouldn't have sold it. She didn't exactly get off her arse when she got back from holiday even.

woollyideas Tue 23-Aug-11 13:14:15

I also think you are being a bit U. If it was there in the listing, it was there in the listing!

Anyway, were you happy with the item?

Tiredmumno1 Tue 23-Aug-11 13:15:31

It is not a good enough reason to leave feedback like that though, it was stated whether you like it or not

Callisto Tue 23-Aug-11 13:15:33

If the gizmo says it should have arrived 3 weeks before it did arrive you would have been well within your rights to take it up with Ebay and demand a refund.

Catslikehats Tue 23-Aug-11 13:20:20

If something took 9 days to arrive from when she said she'd be back from hols she is lucky she only got neutral feedback.

woollyideas Tue 23-Aug-11 13:20:58

<<Hopes never to sell something to Callisto or KeepingUp, just in case...>>

CheeseandPickledOnion Tue 23-Aug-11 13:24:16

I wouldn't say you are being overly U.

If there was going to be a delay it should have been made clearer. I would have ensured it was in large writing in a bold colour so that there could be no misunderstanding.

And it still took another 5 days to post after that, not acceptable either.

Callisto Tue 23-Aug-11 13:24:35

I'm very fair with my feedback, but I expect a decent service. It is one of the reasons I always check a sellers feedback and I don't generally buy from sellers with less than 100%.

PassTheTwiglets Tue 23-Aug-11 13:25:06

All the details are irrelevant anyway because you can't change feedback once it's been left. eBay will only let you retract it if it breaks their rules (ie. bad language or something).

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