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urgent help needed

(77 Posts)
hobnobsaremyfave Fri 19-Aug-11 21:51:25

Tonight we travelled to Portsmouth to travel to France on holiday. When we got to the port we were told that our holiday had been cancelled by our provider SIBLU. We knew NOTHING of this. We had an emailfrom SIBLU YESTERDAY wishing us a pleasant holiday!!!!,
We are frantic and have 4 distressed children in tow. We have had to book into a hotel (v expensive) and are emailing and phoning but can't get hold of anyone this late in the day. No money has been refunded to us so how can they have cancelled our holiday.
ANy ideas.
may not be able to reply as wifi limited,

fifitrixibellesmith Fri 19-Aug-11 21:54:28

just looking for you

If you have a query or question concerning your confirmed booking please contact Holiday Administration on:

Tel: 0871 911 8888*

Our contact centre is open

Monday to Friday 08.00h - 20.00h
Weekend 08.00h - 18.00h

will keep looking

EuphemiaMcGonagall Fri 19-Aug-11 21:54:56

ABTA?

SalmonPinkCanary Fri 19-Aug-11 21:55:31

Sorry can't help but will bump for you.

So sorry for you and your family.

lifechanger Fri 19-Aug-11 21:58:03

It sounds like a mistake of some sort. Hopefully will be sorted in the morning and you will be compensated at the very least to the tune of your additional expenses. Did payments for holiday clear in plenty of time?

fifitrixibellesmith Fri 19-Aug-11 21:58:42

you could ask on twitter @sibluvacances = looks like someone tweeted less than an hour ago

squeakytoy Fri 19-Aug-11 21:58:53

Can you contact the holiday site at all?

It seems odd that someone at the port would tell you this sort of information.

Mandyville Fri 19-Aug-11 22:00:57

Their T&C include a payment of £75 for a cancellation while you are en route to your Siblu holiday. Which seems crap. Sorry you're in this awful position, OP.

ZillionChocolate Fri 19-Aug-11 22:01:28

I've just searched for a geographic alternative in case you're ringing from a mobile and came up with 01442 293200 from http://www.saynoto0870.com/numbersearch.php.

squeakytoy Fri 19-Aug-11 22:02:30

which site should you be going to, maybe we can find the direct number of it for you, and hopefully the manager there may be able to shed some light on this for you

festi Fri 19-Aug-11 22:02:48

what hotel are you booked into, may be if you need to stay tomorow you would be better looking for a BnB in southsea, would be much cheaper

honeymom Fri 19-Aug-11 22:03:33

Wow that's not good. I hope you can get it sorted. How very frustrating for you.

FabbyChic Fri 19-Aug-11 22:06:54

B&B's in southsea are just as expensive as Hotels, however there is one that has a family room in the loft near Kings Road it's still £50 quid a night though but she makes breakfast.

I'm in Portsmouth. Southsea is expensive. The B&Bs are £45 to £60 a night for one room.

hobnobsaremyfave Fri 19-Aug-11 22:08:52

We have tried every siblu number, emailed everyone we can think of and rung the campsite repeatedly. i just am so gutted for my children. we have had nothing from siblu to say there was a problem. just an email yesterday wishing us a good trip

FabbyChic Fri 19-Aug-11 22:09:15

Ring your destination place i.e the hotel and ask if they have a booking for you.

FabbyChic Fri 19-Aug-11 22:09:55

Did you pay via a card displaying the Visa Logo if so your money is protected if not by ABTA.

fifitrixibellesmith Fri 19-Aug-11 22:10:38

what is the name of the campsite

EuphemiaMcGonagall Fri 19-Aug-11 22:11:08

Who at the port told you it was cancelled? Where did they get the info?

hobnobsaremyfave Fri 19-Aug-11 22:12:14

Domaine de kerlann
its near pont aven in brittany

squeakytoy Fri 19-Aug-11 22:12:53

It seems weird that SIBLU were advertising their vacancies only a couple of hours ago.

Hopefully you will be able to contact someone in the morning who can get this sorted out and you can carry on with your journey.

Try not to panic or worry too much tonight. I am sure it will just be some massive error somewhere along the line.

lifechanger Fri 19-Aug-11 22:13:40

The email they sent suggests this is a mistake on their part. Hopefully tomorrow they will be showering you with apologies and gestures of goodwill.

honeymom Fri 19-Aug-11 22:14:12

There is a travel lodge in cosham which isn't fat but may be cheaper. Although I'm hoping you sort it tomorrow.

hobnobsaremyfave Fri 19-Aug-11 22:15:37

When we arrived to check in at the port we gave the woman in the brittany ferries booth our travel documents and passports and when she put ou data in the computer she said siblu had cancelled the booking

EuphemiaMcGonagall Fri 19-Aug-11 22:15:44

Is this the number you have? 08719112221

ChippyMinton Fri 19-Aug-11 22:15:53

Can you check with the ferry operator if it is just the ferry booking that has been cancelled?
Is it an overnight crossing with Brittany Ferries?

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