We're having our windows replaced by a semi-retired local guy. It's all a bit cheap and cheerful, so I'm not complaining about the price.
However, I specifically ask (told?) him at least three times that I didn't want patterned windows in the bathrooms. The old windows are opaqued, plain and basic - the same as most bathroom windows that you see. I asked for the same sort of thing.
I came back today and saw that he's fitted glass with a very busy, swirly pattern. They look like a headache to me!
I said that it isn't want I wanted and he said it would cost £120-ish to replace them with plainer glass.
AIBU to pay this, or should I insist that he covers the cost as it's technically his error? He's not charging us a lot, but £120 is still a lot of money, isn't it? We should've asked for samples in advance. He seemed to know exactly what I meant though.
Interesting that he assumes these psychedelic bathroom windows are the most popular. When I had my windows replaced we went for as near clear as possible in the bathroom and the company that did the job said that actually, most people chose similarly and hated the horribly busy patterned bathroom windows!
It sounds like your bloke is desperately trying a spot of justification here! Perhaps he has access to a job lot of vile glass that's costing him buggerall and needs using up?
As for BU, I suppose that if you weren't absolutely clear (sorry!) about precisely what sort of bathroom window glass you wanted it might be difficult to get the glass replaced free. When we had our windows done we actually chose from samples of frames and glass so there could be no misunderstanding.
OTOH, if you said "as much like the original glass as possible" and you've got something wildly different, it seems a tad unreasonable to charge you for his mistake.
He was being a bit of a pain about it, really. Window Man: These are the most popular design. Everyone wants them. Me: It doesn't matter about that. I don't like them and they're not what I asked for. They're very old-fashioned. DH: But if they're the most popular, people in their 20's, 30's and 40's must be buying them too, Empress!
Ugh. Nothing better than treated like a half-wit, is there?!
His error, he should fix it. It may or may not be 'cheap and cheerful', but he offered you the price I assume? You didn't beat it out of him with a stick? If so, he should do the job he agreed to do - if you'd not been absolutely clear it'd be different, but it sounds as if you were.
(Btw, I am a bit skeptical about feeling guilt over a cheap job - some people cash in on precisely that.)
He'll have gone for the cheapest opaque (happens to be patterned too) glass- someof the patterns are vile. The plain misted out ( no pattern) is more expensive... A bit more I found- hence our bathroom's pattern opaque beauties.
Well, up to you - but I reckon you'd be well within your rights. As joric says, he's probably gone for the cheap option - he told you it's the most popular, which probably means it is the cheapest too.
Maybe you could get him to go halves on the price of replacement?