I have recently been ?referred? for CBT following a bi polar diagnosis in January and years of depression and anxiety preceding this diagnosis.
Booking the appointment was difficult enough, but having a rude lady in the phone tell me that I can only book an appointment between 9am and 1pm (not detailed in the information leaflet) and I would have to call back put me off even more.
I eventually booked the app?t and have had to use my lunch hour plus ½ hour travelling time I need to make up. Not a big issue, but why don?t these services cater for people who work and don?t want to disclose their mental health issues to their employer?
So anyway, I turned up at the appointment today at my GP surgery and asked for the counsellor X. Only to be told by a lady (who, to be fair seemed like she was new) that there is no X working there, so I said ?I definitely have an appointment, here its written in my diary and I wrote this down whilst I was on the phone to counsellor X booking the appot?
So, the ?new girl? receptionist walks over to the front desk and asks (loudly) if there was a counsellor X working there. The other receptionist answers, without looking up, and in a booming voice ?Counsellor X is a mental health worker. Is it for CBT? Yeah, she doesn?t work Thursdays...?
Great, so now everyone in the waiting rooms knows why I am there! I burst in to tears and walked out.
AIBU to be really hacked off with the whole process? I feel more like a burden now than ever!
Would you complain?
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9 replies
passingtime · 11/08/2011 13:02
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