Opinions please, here's the history... (sorry for the long post)
We are in a rental property and our old garage door would not lift properly, totally knackered and was eventually condemned and permanently sealed until a new one was available.
Work man phoned me to advise would order new door and then ring me to book a date to come and fit. Didn't hear anything for ages so complained to the agency we rent through. They phoned him and he told them he had rung and booked a date with us! Eventually sorted out a date with him - today. Took an annual leave day as we don't like anyone entering our house when we're not here.
Cleared some bits from the front of the garage this morning to give them some room (I am 32 weeks pregnant). I finished just after 9am and then text the handyman as they hadn't turned up yet. He text back saying they were just picking up the door and would be here just after 10. They turned up at ten to eleven with no garage door, saying they couldn't get it in their van, but that they had arranged for someone to bring it down later, and proceeded to take the old door off. Worried about the weather with no door on as very changeable here today.
I phoned the agency and told them what happened and that I wasn't happy. For a start I would expect someone in this sort of trade to be here around half 8 or if I was 'booked in' later in the day to give me a time beforehand. The fact that they said it would take all day to do I expected them here earlier than 11am - half the day's already gone! The fact that he lied about booking the appointment in the 1st place and now not even got the door...grrr am fuming! Have told the agency not bothered how long they're here today it has to get finished as DH works away and I can't take another day off.
Normally I am a very accommodating friendly person, willing to give anyone the time of day, normally give a workman a cuppa, etc. But this has really p***ed me off and I just think I want them to get the job done and go and not have bother with my normal niceties of tea and potentially biscuits.