I have been away with a friend and our 4 DC's for a last minute 4 night caravan holiday.
The site was great, entertainment great and in a beautiful location.
We however had a few 'niggles' about accomadation and false information and a complaint which was solved in resort when I indicated my intention to complain.
The main points are:
- check in is 4pm. The sales office told us if we got there from 2pm there may a chance our van would be ready and we could check in early. We appreciated it was a 'may' but on arrival the receptionist was very rude to us about it and saying its the sales that always give that information and it's wrong.
- On getting our caravan it only had 1 door whereas the 'typical' caravan of that spec shows 2 on the picture. It meant that there wasn't much air in the lounge but we are happy about the fact it was lovely and hot! weather.
- When we made our beds some of the bedding was ripped, we were missing 2 pillowcases, the bathroom blind was broken and the freezer had no door. I rang the reception (OOH number). He told me the freezer would work with no door (it didn't), and he would arrange for the other things and a new freezer door to be sorted the next day. So friend and I had to makeshift cases out of towels. We went out the next day and on return reported to reception again as not sorted and said all our freezer food was ruined meaning we'd have to replace the food. Receptionist rolled her eyes, asked if we'd reported it to OOH security (I confirmed we had), she radioed maintenence who fixed the problems in half hour.
- The next day the lovely receptionist was in and we were asking some directions to the beach and I mentioned the problems and asked if we needed to make a report with her as I would be emailing to claim back the cost of eating out due to ruined food. She gave us 3 ad and 3 ch vouchers to a meal in the restuarant (value £49). Obviously the food didn't cost the company as much to provide as the 'value' to us iyswim?
- That night the computer crashed in the ents bar and so it was cancelled. I appreciate it's technology and although annoying this wasn't a biggy but just another thing on top of the others.
We only paid £173 for the holiday and therefore the 'value' of the compensation, especially compared to the cost we paid for the ruined food! is great.
We had a great holiday despite then problems and would return to the site again and use the company again.
I just think if nothing is ever said then the same things will keep happening.
AIBU to still send an email stating the problems?