Ranty rant rant rant. Gahhhhhhhh!
So, single and bored, I signed up to match.com today and got myself a months subcription. Logged in fine, activated account, upgraded to the subscription etc all no problem. Logged out for a while, logged back in later... also no problem.
Got notification of a message, so went to log in again - didn't recognise me. Asked for password to be resent/reset etc... no email arrives, nothing in spam, - just nothing. Also have stopped receiving the emails it sends me every time anyone even looks at my profile never mind send a message (usually at least a couple of those per hour)
Call the 24 hour helpline who can't do anything without my membership number.
Membership number can only be accessed from 'my account' by... logging in!
I've been told I will get a call back from some supervisor or other based in London instead of USA on Monday.
AIBU to suspect the account has been hacked, email and password changed, seeing as I can't get in despite it all being fine earlier?
AND
AIBU to think that if this is a possibility, or a recurrent problem, or even just out of common sense, match.com should send you your membership number along with username and password in the confirmation email, to enable the poor helpdesk people to actually do something?
Alternately has anyone had a similar problem and it just turn out to be a tech issue and not a hacking?
Please or to access all these features
Please
or
to access all these features
AIBU?
AIBU to expect an effective customer service procedure?
6 replies
lubeybooby · 23/07/2011 16:37
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