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To think Oxfam should have given me the book for free

(28 Posts)
NoelEdmundshair Fri 22-Jul-11 14:25:17

Yesterday DD selected some books to donate to the Oxfam bookshop. Come bedtime we realised that I had accidently given away a book that she wanted to keep. So we went to the shop to retrieve it, explained the situation to the volunteer who promtly charged me £2 to get back the book we'd just donated shock

AIBU to think they should have given a little girl her book back for free?

Sn0wflake Fri 22-Jul-11 14:28:44

Think it sounds pretty mean....but you have donated to charity so try not to feel too bitter.

YellowDinosaur Fri 22-Jul-11 14:28:46

YABU. Anyone could say what you have expecting to get something for nothing - how are they to know you donated this specific book?

Are you really so skint that you begrudge £2 for charity?hmm

Sn0wflake Fri 22-Jul-11 14:30:13

Come in she donated the day before....it is mean of them.

iwanttoseethezoo Fri 22-Jul-11 14:30:17

No, YANBU, but i also see their side of it... perhaps they should've halved the price or something. People do make mistakes, but presumably you couldn't prove that you'd taken that book in.

Sn0wflake Fri 22-Jul-11 14:31:25

It's not a great advert for them....they need people like NEH's good will for further donations and that is not the right way to go about it.

janelikesjam Fri 22-Jul-11 14:31:46

YANBU, what a cow/jerk. Unfortunately (dare I say this!) alot of charity shops are staffed by "Jobsworth".

As a consequence, I can't really stand most of them. I only donate stuff so that other people can benefit. Usually I grit my teeth if I have to deal with "staff".

janelikesjam Fri 22-Jul-11 14:33:21

She couldn't "prove" it - what is this, the High Court????!!! Would someone really make up such a story! How about some common humanity (it is, er, a charity shop). People are getting more and more lost in rules in our society and as a result they can't see the woods for the trees ...

GandTiceandaslice Fri 22-Jul-11 14:33:28

It was a childs book. What utter gits. They should have given it back.
As a gesture I would have given them some money as I would have felt guilty though!

AbbyAbsinthe Fri 22-Jul-11 14:34:36

Hold on a minute - the OP had already donated to charity by giving the books in the first place hmm

And never mind your "Are you really so skint that you begrudge £2 for charity? hmm " How. Rude.

NoelEdmundshair Fri 22-Jul-11 14:34:55

They hadn't put all the books out yet so DD asked if they had it and the volunteer found it, already priced up, under the desk waiting to be put on the shelves. So it wasn't a matter of DD picking up a book and me saying "oh yes - that's one we donated yesterday!"

YellowDinosaur Fri 22-Jul-11 14:37:38

Unless it was the same volunteer who took the donation how do they know she donated the book? While it would indeed be a nice gesture to give the book back I don't think it is at all reasonable to expect the charity shop to do this.

janelikesjam I find your attitude pretty aggressive and unpleasant and if i was working in a charity shop (I don't) and you came in shouting jobsworth and with your sense of entitlement I certainly would charge you for the book!!!! Not a nice attitude about people who are giving their time for nothing to help raise money for charity

BootyMum Fri 22-Jul-11 14:37:40

Also feel this is bad form and not a good example of customer service.

Agree with poster above who said that charities rely on people's goodwill towards them when they decide who to donate their items to.

They could have at least given you the benefit of a doubt, it's not as if they are losing money on the book, it was donated.

If this was me I wouldn't donate again to Oxfam. Maybe that's unkind of me but that's how I would feel.

Anyway I also feel that Oxfam is overpriced and is staffed with jobsworths [my local ones are anyway]. I always donate to [and shop at] my lovely local Red Cross Shop. They price fairly [not too expensive but also not ridiculously cheap] and the ladies who run it are friendly and smiley.

YellowDinosaur Fri 22-Jul-11 14:39:13

OK I accept my 'Are you already so skint...' comment was rude. Sorry for that OP.

Still think you can't really expect to get the book back for nothing but looks like I am the only one - thats life I guess

NoelEdmundshair Fri 22-Jul-11 14:41:58

It's OK, YellowD.

GandTiceandaslice Fri 22-Jul-11 14:43:17

YellowDinosaur, the book wasn't out on display yet, so how would have the op knew the book of that title was there to go & try & get it for free? I'm not sure there are many people out there trying to scam a charity shop out of childrens books! grin

YellowDinosaur Fri 22-Jul-11 14:43:23

And actually in the scenario the OP has now described where the book wasn't out I would have given it back for free. In the OPs situation though I would have also paid the price on the cover to get it back given that it had already been marked up even if they didn't ask for it.

YellowDinosaur Fri 22-Jul-11 14:45:35

cross posted G&T - but when I posted my YABU the OP hadn't said that it wasn't on display.

I think I am coming accross more pissy than intended since this isn't really something I feel that strongly about! It would have been a nice gesture to give it for free but I don't think it should be expected. Think I'll go now...

janelikesjam Fri 22-Jul-11 14:45:59

Yellow Dinosaur, maybe its not nice, but OPs experience has been mine and your attitude seems to echo this too!

BTW its not nice either to refuse to return a children's book especially when the OP has donated presumably lots of other stuff.

Just petty. But not atypical in my experience.

pictish Fri 22-Jul-11 14:47:14

Yanbu! How petty of them!

GandTiceandaslice Fri 22-Jul-11 14:47:51

ahh don't go YellowD, it wouldn't be AIBU with everyone agreeing!

twofalls Fri 22-Jul-11 14:50:54

Yanbu but then I vowed never to give to them again after I did some publicity work for their publishing arm a couple of years ago. The amount of money they waste with their red tape and endless committees is shocking so I am not entirely objective.

amicissima Fri 22-Jul-11 14:53:20

In this situation I think they should've just given it back; you'd done them a favour donating things, after all.

I was taking some stuff to the local tip with DH when I noticed that he'd just thrown my iron on the heap. I picked it up and had a mighty argument discussion with the supervisor who said I wasn't allowed take anything from the tip.

I do get annoyed by people who try and bargain down the prices at school/scout/brownie sales, though, specially early on. Don't they understand that the point is to raise money for the cause, not subsidise the local toy-buyers?

BootyMum Fri 22-Jul-11 14:57:22

Twofalls this is what always concerns me about giving to charity - how much of the revenue raised actually gets through to the people who need it?

I realise there are always administration and staffing costs... But if I am donating money I want to feel it is being used to help people, not for "red tape and endless committees"

There is another thread on here at the moment encouraging MNers to give to the appeal for drought in East Africa. Now at the moment I genuinely can't give anything as am already committed to other charities.

But I just wonder really how much of the thousands and millions raised will actually go towards making a difference to those starving and how much will be tied up in bureaucratic red tape and committees?

Sorry, hijacked thread a bit there blush

lockets Fri 22-Jul-11 14:57:47

Message withdrawn at poster's request.

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