IAprobablyBU, but here's the precis (I'll skip the hours I've wasted on line to various phone companies sorting this out).
We were with Virgin at our old place. We bought a house, so we tried to move to Sky. Signed up all the contracts, but wanted to keep our home number. Sky said no problem. Actually becomes a big problem. After hours on ph to Sky and to Virgin, we finally discover Virgin is refusing to transfer the number. They say it's Sky's fault, Sky says it's Virgin's. Whatever, I have no idea who is at fault.
By this point, I give up, and cancel Sky, so we'll stick with Virgin and keep the number. I have hospital treatment ongoing, and didn't fancy trying to change the home number as it's the one my consultant uses.
Should all be fine right? We move house. Virgin come to install - all fine. Except Virgin has NOW decided can't give me the old number. At first they said I could have the number in 7 days, but then some arse decided I couldn't have it at all. Spent hours on the phone to Virgin yesterday. I was so angry, I was nearly in tears. I was then assured it was all fine, only to ring to check up on progress and find out the number isn't even allocated to our account and there's a note on the account saying we can't have it!
I hate them, I hate them, I hate them!!!!
OK, I feel better. On the bright side, I'm still in the cancellation period 
.
AIBU?
to hate virgin media with the burning passion of a 1000 suns?
microserf · 14/07/2011 12:45
I will say, it's Virgins fault. Because they operate on their own lines and not on BT lines like Sky does, they technically own that telephone number and it's at their discretion to pass it on or to retain it when you switch providers.
Used to work for Sky and it used to drive me mad when Virgin claimed that they weren't at fault for it. I got abuse daily because of it 
Virgin have never been in my good books, have always been with Sky to be honest. I know too many people who have slagged Virgin to high heaven. And the reaction I used to get telling previous Virgin customers the Sky prices were always hysterical - they'd be happy as hell.
YANBU. They're the biggest bunch of poofaces going! 
Had ntl years ago because I couldn't have sky in the flat, they buggered me about so much when I wanted to move, claimed it would cost me £75 so told them to poke it, swore I'd never get ntl again. Went to Sky in new house, fab, moved house, SKy came out same day to install there, fab. Split up with ex couldn'f afford Sky 
. Moved to new house just stuck with the bt line that was in but it was crap, getting stupid slow braodband if it worked at all. Moved to Virgin, thought must be better than ntl was and it was fab. Then I found out it was cheaper to have phone, internet & tv than it was to just have phone & internet so decided to get tv in, that was fine until I got DH an HD subscription for Christmas.
We've had nothing but trouble since, loads of different boxes, me complaining almost constantly that this doens't work, that doesn't work. Turns out their v+ isn't even vaguely like sky+ and you can't do half the things that you can with sky so I put in a huge complain with the CEO ([email protected] in case you want the address). One of the women who works in his office sorted us out with a new tivo box, 6 months xl pack, tivo subscription and multiroom at no extra cost to what we were paying on the m+ pack. Anyway I was really unhappy with the service, she was miserable, never actually apologised for the crap service that I'd been receiving and the tivo box is a pile of junk. SO put another complaint in, it was just passed straight back to her who just phoned me up again being just as miserable and abrupt as before.
If we could afford it right now I'd just get out of my contract because it was missold to me and get Sky in and just use the mobiles for tethering as they're faster than the bt line into the house, but we can't afford sky so we're hanging on for the next 11 months until our contract runs out then the boxes will be left in the front garden for them to come and collect.
Bunch of useless idiots and by all accounts even worse to work for them. DH had an interview with them last year, did some research adn there is page after page after page on the internet about how bad they are to work for, so I suppose we should be thankful that we don't have to work for one of their contractors.
So hate away, I'm right there with you!
We are in the middle of a dispute with Virgin Media that is going on for EVER and one of the worst things is that you can Never Ever speak to anyone who can do anything. Yesterday, for about the 6th time, I spent about one and a half hours on the phone being bounced around from person to person. The man I ended up with just appeared to give up on the call when I asked him his name. I could hear all the sounds from around him but my Hello, Hello went unanswered. Similarly when I tried to get an e-mail address for the complaints department no-one was able to give me one and the online complaints procedure is non existent. If anyone can give me the e-mail address for the Chief Exec. I would be more than delighted. I won't bore you with the details but can I advise anyone with a son or daughter starting uni in September. DO NOT TAKE UP A STUDENT CONTRACT WITH VIRGIN MEDIA WHATEVER YOU DO!!
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