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to think virgin fecking media are a bunch of knobs!

(39 Posts)
hellospoon Sat 09-Jul-11 20:53:28

Because for the last 6 months i have not been able to watch a single thing online, (iplayer, 4od etc etc) as whenever i start it just crashes! so on their advice i took my laptop to a shop and had it totally restored and like new. Low and behold it keeps happening again!

So i ring them tonight to be told this: "there is a network problem in your area, which makes the iplayers not work. this has been an on-going problem in your area for years (well dur?)"

so i say "so i just paid for my PC to be 'fixed' for no reason"

virgin fecking media "well yes, however we are getting the problem sorted"

me: "oh ok, when?"

virgin fecking media "august.....*2012*"

what the actual fuck? we pay full wack for a service we dont bloody get!!! grr

blueeyedmonster Sat 09-Jul-11 20:56:41

I hate virgin media, we are paying through the nose for their services and new customers are paying half that amout. They take the piss and i'll be phoning to cancel some stuff with them soon I think.

My internet doesn't run at the speed i'm paying for (apparently my pc too), they up the price of the TV package and take channels away.

I've had enough to be honest and know how you feel.

LineRunner Sat 09-Jul-11 20:58:37

I've just written an epic letter of complaint to BT about its shit services.

Are they all shit?

hellospoon Sat 09-Jul-11 20:59:47

glad someone else feels the same! i am going to ring customer services tomorrow to try get out of the contract, or to get our bill reduced as they are taking the piss. We pay for the XL broadband and get the equvilent of Medium! Not impressed especially as i paid out to get my laptop fixed when it didnt even need fixing!!

hellospoon Sat 09-Jul-11 21:00:07

must be linerunner!

blueeyedmonster Sat 09-Jul-11 21:00:34

No idea but I went to virgin from BT when they charged us £350 for 3 months, I won't be going back any time soon.

hellospoon Sat 09-Jul-11 21:01:29

shock £350?! how!?

LineRunner Sat 09-Jul-11 21:04:55

With BT, one day out of the blue you get a massive bill because they've invented a new tariff and started charging you extra for broadband and when you ring up and say 'What the fuck' they are utterly useless.

blueeyedmonster Sat 09-Jul-11 21:05:33

I've got no idea, we didn't even reach our limits on calls and internet (thats all it was for!!) They put in a lot of hidden charges I think it was. Thieving sods!!

They got binned off within a day after that.

blueeyedmonster Sat 09-Jul-11 21:06:26

Linerunner that sounds about right, it was our first bill too. I think I did actually say ''what the fuck too''!

hellospoon Sat 09-Jul-11 21:09:32

good god, that is extortion (sp? sorry) at its best! how do they get away with it!

blueeyedmonster Sat 09-Jul-11 21:17:11

Tell me about and they make you pay every last bit too.

KittyChat Sat 09-Jul-11 21:18:17

I HATE Virgin Media too. They took a YEAR to install our landline (somehow we still had broadband). Every month they would charge us for our landline. EVERY MONTH I would have to call them and explain that we didn't have a landline blah blah blah. They kept making appointments to come round and then would miss them.

In the end I cancelled my account and they were happy with this on the phone but still kept sending me bills for three months. They've now referred me to a debt collection agency. I'll see you in court, Branson!

As a final irritant, I moved house and am now receiving 'Hi, potential new customer!' mail every week from them addressed to my house and there is apparently no way to stop this. I recently put them all in an envelope and sent them to Richard Branson. Would you believe ... THEY CAME BACK.

I'm with PlusNet now, it's a BT line and they have mucked up a couple of times but the PlusNet side have been really, really good.

MummyTigger Sat 09-Jul-11 21:28:25

I'm with Sky, and always found them brilliant. My family pays upwards of £100 per month, but that is for:

Unlimited Broadband with no fair usage policy
Unlimited phone calls any time of the day or the night, including internationally to upwards of 30 countries (which is epic, as I can ring my Uncle in Germany any time I like for free)
Access to Sky Anytime+
Line rental
Full Sky+HD package with all channels
And three multiroom (yes, three!) subscriptions (one for mine and DP's room, one for our lodger and one for parents room)

So it's pretty much an all-inclusive package. And for the record, their customer services have always been top-notch - I've had to ring them with issues several times and it's always been sorted out right then and there.

Trying hard not to blatantly advertise...but I will say, I love being with Sky! The only issue I ever have is them trying to extort money out of us for new Sky Boxes whenever something goes wrong or they bring out a new one. But even then, you can find boxes on eBay for a fraction of the price.

LineRunner Sat 09-Jul-11 21:29:31

My neighbour has Sky. I was telling her about my BT saga and she said 'Whaever you do, don't go with Sky. They are terrible.'

I'm thinking about buying two paper cups and a very long piece of string.

Hther Sat 09-Jul-11 21:42:24

I still have them for my mobile with no problems but often feel I shouldn't be with them as they don't deserve any money from me after what they ahve done.

I had no problems at my old house. When I found out about a potential move I rang thema nd they confirmed virgin was possible in the new house and they said it didn't matter that I ahdn't been in previous house a year yet, that the 12 month contract would continue. I was moving in April and the contract started in June.

Got it sent up at new house. Man traipsed a load of mud into new rug when he installed it. Left laods of trailing cable, was a right mess. Then internet no good, kept getting page cant be displayed, very slow. I rang them they said it was my computer, another day they said there was a fault in area, another day, they said change my browser, then I was told it was my computer again, I BOUGHT A NEW COMPUTER, even slower, I rang them up again and they blamed the computer again.

I said I was going to change to BT, and was told if I did there would be a disconnection fee as i was on a 12 month contract, even though I had been with them 14 months. They said when I moved house a new contract had started. I said I was told differently and they said I wouldn't have been told that. A few months later the telly went, they came out and said it was fixed, the next day, no channels again and no internet at all, they came out and said I would ahve to wait a month for a repull job! I said in that case I am gong to go with BT. Once again they mentioned this contract, I said you aren't sticking to your side of the contract anyway as you are not providing a service. They said they will do this job, give me a free montha nd if still not happy they will let me cancel without disconnection fee.

They came out to do the job, said i had to wait another month, then asked my awkward neighbour if they could dig up his garden to sort the cables out and he moaned like mad for two weeks!

Two weeks later, still having problems and they said ok virgin isnt meant to be here at this hosue, we'll let you cancel, with no fee. I didnt cancel direct debit straight away and two months later there was a virgin payment go out my account - i rang them up it was disconnection fee!


Hther Sat 09-Jul-11 21:44:24

sorry that was SLIGHTLY long post! blush

Rowgtfc72 Sat 09-Jul-11 21:48:19

Just switched to Sky from Virgin for most of the reasons listed above !

superjobeespecs Sat 09-Jul-11 21:48:42

ick virgin media suck!! we use sky for our tv phone and broadband as v.m customer service is beyond a joke its almost criminal and bts internet is about 2-3 meg in our area angry sky is great we've had no problems since we switched over about 4-5 months ago smile

fit2drop Sat 09-Jul-11 21:59:08

Had a long running saga with virgin (long complicated and boring) lots of days (over the christmas period without a tv, at least 20 calls to various call centers and various line managers, eventually fixed for the same problem to happen again 3 days later, again more calls etc etc , them telling us it was " the area" then it was" the weather hmm then they said it was "something we were doing" oh and the best one "have you turned the TV and computors on??? shock which culminated in my normally very polite and stress free level headed DH telling them to fuck off and cancelling our contract .

We then received letters thanking us for joining them hmm

We now use freeview for the tv and the computor stuff runs off MIFI on the 3network, we can run up to 5 computors wirelessly off it. Never looked back..and saving a small fortune each month too grin

LineRunner Sun 10-Jul-11 00:22:47

Best one I had from a BT call centre, was, 'Yes, it's all out fault, madam. What are we going to DO about it? Oh, nothing.'

FabbyChic Sun 10-Jul-11 00:37:49

I find Im perfectly happy with 02 for calls and broadband, and have a freeview TV which has plenty for me to watch. I use a PS3 for iPlayer.

duckdodgers Sun 10-Jul-11 00:37:59

linerunner grin

It sounds like youve had dealings on a scale that I had with BT a few years back unfortunately. Our connection kept going down and there was interference on our landline, the connection problems also affected the calls through the home hub to - a simple enough problem to fix you would think....well no, not when its Bt you are dealing with. BT landline call centres kept blaming BT broadband and vice versa, and then BT Broadband took 3 months to admit there was a problem, I once asked why I would be phoning up every day if there wasnt to be told "I dont know but your line is testing fine".

It took another 3 months of farcical calls, engineer visits etc to actually get the problem fixed, about a week before it was fixed I phoned up in despair saying I wanted to leave.........I was celebrating when it was fixed....that lasted a day and then I got cut off alltogether, someone set an engineer to my local exchange because they read that I had wanted to leave!

I actually wrote a 10 page complaint letter and eventually got £500 compensation, apparantly it was the worst customer service everyone I spoke to in the UK had seen grin

I can smile and laugh now but it stressed me out for months. Needless to say we are not with BT now, they would have to pay me to come back.

kaumana Sun 10-Jul-11 00:55:21

I feel your pain OP, had somewhat of the same problem this week which resulted with me being passed round various call centres here and India for TWO HOURS!

Feeling a tad apoplexic called the number to disconnect the service and low and behold they couldn't do enough for me..... Sorted.

LineRunner Sun 10-Jul-11 01:00:52

duckdodgers Actually I suspect what you experienced was pretty normal customer service from BT, being passed round different departments who all have their own unique and innovative ways of fucking with your head.

Liking the compensation, though. Unusual but pleasing grin

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