Will ELC exchange something I didn't buy?

[whoneedssleepanyway]

My parents bought DD2 one of those sing-a-long CD players from Early Learning Centre for her birthday yesterday.

We unwrapped it all at their house and left the packaging there. When we got it home I realised one of the two microphones doesn't work, think there is a loose connection or something.

If I take it to and ELC store will they or more importantly do they have to exchange it for me? It is clearly brand new but I don't have the box and my parents have now gone on holiday so can't get the receipt from them.

I seem to think with faulty items you don't actually need the receipt they have to exchange them for you....is this correct?

[DoNotTakeMeSiriusly]

Hello, you don't need a receipt to exchange a faulty item. Just take it in, explain that you unwrapped it, opened it, and threw the packaging away but the mic isnt working and they sort it for you.
Which is your local store if you dont mind me asking?

[whoneedssleepanyway]

we have two quite near us in south west london why?

[whoneedssleepanyway]

thanks btw that is good to know

[worraliberty]

I'm not sure about this.

If there is nothing at all linking the product to their store, they don't have to exchange it.

[DogsBestFriend]

By law it's the person who purchased whp should return, I believe (this was the case when we had a toy bought by my DPs, from Argos). They may replace regardless out of goodwill though, especially if it's one of their own brand of toys. It's worth calling ahead before you set out to the shops.

[DeWe]

ELC are usually really good on this sort of thing. I used to often buy presents from there when the children were the right age because they will happily exchange (not refund) without receipt if it says ELC on the box.

We got one of their pianos and it was used for about a month before we had to put it away because we were trying to sell the house. When we got it out at the new house (almost 1 year later) it didn't work. So I went in, explained that it was hardly used, although it was over a year old, no original packaging, no receipt. They said they'd exchange it (for their newer style piano too) before they'd seen the condition of the old one and without me having to do anything other than explain what had happened.

[lurkerspeaks]

I would expect ELC to exchange a toy with no receipt. The fact that is is faulty means that they definitely should.

I would, however, not expect them to refund without a receipt.

[whoneedssleepanyway]

OK - it is an ELC branded toy so can't come from anywhere else, I will see what they say, worst case scenario I wait till my parents come back from holiday in two weeks as I know my mum will have kept the receipt. Wanted to get it sorted as the DDs love it but fight over the working microphone...

[worraliberty]

Is it their own brand toy though?

If it's not, there's nothing linking it to them surely?

[worraliberty]

Cross posted...sorry

[DoNotTakeMeSiriusly]

If it's our branded product then we'll do it. Well i do anyway...

If it's not faulty (which it is...) then we have a 28 day period where you can exchange or refund with a receipt. without a receipt or after the time limit then it is managers discretion. Anything branded or has been known to be recently in promotion we wont do it.

[DoNotTakeMeSiriusly]

Was just wondering if you were in my area and I could have a word with some colleagues.

[worraliberty]

DoNot That makes it sound like you're in the mafia!

[whoneedssleepanyway]

Thanks for that DNTMS, that is good to know, hopefully they will do it as they will have to do it eventually as I can get hold of the receipt in two weeks time...

[whoneedssleepanyway]

IfI go in there and say DoNotTakeMeSiriusly sent me will they all be quivering in their boots?

[worraliberty]

Nah, they won't take you seriously

[DoNotTakeMeSiriusly]

Worral. Feels like it sometimes... I have to watch what I say though they are watching... (honestly, I've already been told!)