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To hate Indian call centres

(2 Posts)
Pakdooik Thu 07-Jul-11 09:35:54

I've been dealing with BT to sort out a billing problem. When you phone it's a lottery whether you get the UK or India. The Indian staff were extremely polite, extremely friendly and totally effin useless - politely telling me that I was mistaken, that I couldn't speak to a supervisor and that the computer was infallible. That's an hour of my time I won't get back.

The UK staff are reasonably polite, not too friendly and sorted the problem out in five minutes.

Is it to do with not losing face?

Reality Thu 07-Jul-11 09:37:08

Message withdrawn at poster's request.

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