I was serving on a till today and I had a customer that was chatting on her phone throughout the whole transaction. I don't really mind as i understand some people are in a rush and/or don't want to get off their phones when paying.
When the transaction finished she left (still on the phone) and bumped into a stack of shopping baskets ( they were not obstructing the walkway and were positioned where they always are) Her top got caught in one of the baskets and had a little fray at the hem.
She instantly got off her phone and demanded she wants to see a manager as she wants "something done about this"
I was still serving so i couldn't hear the entire conversation but a manager was called and she was demanding a refund for the top (it wasn't even bought in the same shop and was a completely different brand)
The manager later confirmed she was adamant it was the shop's fault and wanted some compensation or a refund.
AIBU to not understand how you could go to - say - next and ask them to refund you a top you bought in - say - monsoon??
I understand it would be a bit frustrating but i'd put it down to experience really.. but she kicked up a massive fuss about it..
what do you lot think?
i know it's not a very important matter but it just left me a bit baffled!
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AIBU?
AIBU not to understand what this woman wanted??
36 replies
islanzadi · 01/07/2011 22:06
OP posts:
altinkum ·
02/07/2011 17:04
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