Ok I need to set the scene for ya
I work in the care industry, we are often subjected to many forms of abuse (not just from those we are care for either) We get bitten, scratched, sworn at, punched, and recieve an abundance of verbal abuse....
I was involved in an incident today which has been playing on my mind at little...
All names have been changed
CAPITALS are used for the raised voices in the convo
Bad timing is a particular bug bare of mine, I detest being late for anything. I arrived at Bett and Bills at 0923 (for a 0930 call)
I went into the house and greeted them in a polite, happy and professional manner only to be greeted back with moans and looks of disgust, general rudeness (not unusual sometimes). The convo is as follows
Bill: You are very early stars
Me: only 5 minutes, my sheet say 0930
Bill: (huffs and pants, clearly pissed off) It is meant to be 0945 on a Friday
Me: honestly Bill I am not lying (shows my sheet)
Bill: Don't care what it says on there it is 0945, Our breakfast is going to be ruined now
Me: sorry bill but seen as I don;t come here regulary I am unaware of betts particular timings, I just follow my sheet. I will wait until 0930 and if 2nd carer doesn't arrive I will call office and wait in the car (getting a little wound up at this point)
Bill: THE OFFICE BLOODY KNOW THE TIMINGS..
at this point 2nd carer walks in to more groans and huffs etc
Bill: here's another one that is too early
2nd Carer: Sorry????
Bill: you are not meant to be here until 0945 (very angry now)
2nd Carer: my sheet also states 0930 Bill....
Bill: I'm not having this I'm going to eat upstairs.....
Me: I will go outside and call office
2nd Carer: (reminds bill of timings policy etc)
Bill: WELL THAT DOESN'T BLOODY COUNT IN THIS HOUSE
2nd carer: well it clearly does bill
Me: right I am going to call office
Bill: WHATS THE BLOODY POINT
Me: well yu are clearly annoyed at something that has been way beyond our control bill and I feel I need to talk to the office. You are being very rude and aggress
Bill: I AM NOT BEING AGGRESSIVE
2nd carer: you are bill
We then go outside, inform office to be told that Bill has a reputation for being extremely hostile, to try to do what we can, and remember we are not paid to take abuse of any kind. The office will call Bill
We return....
Me: Bill the office are going to call you
Bill: well don't bother
Bill: you ahve totally ruined our breakfast...(has a rant about nurses and timings and other appts)
Me: again Bill I am NOT physic
Bill: just stop talking, you are delaying breakfast even further
Me: hang on a minute, this has been a two way convo, we are both delaying breakfast
2nd carer: bill there is not need to be so rude
Bett: (to me) and you turned up at 0920!!!!
Me: I actually turned up at 0923, and in all the times I have been to you Bett, I have always been either on time or very slightly early and not ONCE have you ever said that you didn;t like it. I have even turned up to find a carer has already started and again noting has been said. You can't pick and chose when you feel it is going to be acceptable to accept a carer early!!!!!
Bett: OH JUST SHUT UP!!!! (also has rep for being rude and nasty at times)
Me: and we don;t get paid enoughto take ANY FORM OF ABUSE
Bill: right thats it
Bill moves in to grab my arm which I doige
Bill: go on and get out
Me: I am more than happy to leave but DO NOT TOUCH ME, I have no objections being asked to leave but you will not lay a finger on me
We both get our things and head to door, at this point bill panics..
bill: no 2nd carer you can stay
2nd Carer: no bill this has also involved me, you have been rude to me and I havebeen involved in this arguement, If we leave we both leave I have also said my fair share today
Called office etc etc
AIBU to think that this situation is totally out of order?? I feel really wound up by it and I keep replaying it in my head :(
I am always polite and professional and have a good rep at work and feel that this will cast a shadow. Totally annoyed
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AIBU?
to be totally wound up and pissed off....very very very long story (sorry)
289 replies
Stars82 · 24/06/2011 16:32
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