I sold an expensive dress 'buy it now' to a buyer in America. She said it didn't fit and would like to return it for a refund so I said fine no problem. It arrived this morning with a £100 customs charge on it as she had put the dress was worth £400 on the front of the parcel and customs had opened it. I didn't pay as I didn't have the money lying around.
Ebay have said I am liable to pay and I'm really upset as I just don't have the money. Shall I try asking her to pay?
If you haven't already collected it then I would suggest refusing it so that it is returned, but contacting her through the Ebay messaging system to say that it has incurred excessive customs charges due to her failure to properly mark the parcel as returned/unwanted goods (exempt from charges) and her inflation of the value of the goods. Ask her to properly mark the parcel and return it for a refund. Make it very clear that you are willing to issue this refund when she complies with this. She may be an honest buyer and comply with this, or if she is arsey and opens a dispute then I would have thought you have at least a chance of winning due to the fact that there was no good reason for her to give a provably false value to the parcel.
Why did you offer her a refund? because you are not a business (i am assuming your not opperating as a business) then you do not have to offer a refund. As long as you put a full and proper discription on the e-bay would not of done anything. Now if you said it was a size 16 but infact it was a size 10 then you could of been liable.
I had to offer her a refund as it was 'buy it now' and I'm a business seller (ebay lured me into becoming one with the promise of lower fees, wish I never had!) it comes under the sale of goods act. I have mailed her but she hasn't replied so I have just processed her a refund minus the £100 as otherwise I could risk losing the whole lot! If she complains I will say she should have marked it as returned goods, hope it works
iirc you have to talk to hmrc about it... i had a similar thing recently where i had to shell out £70 <grr> written all over the slip thing they sent was "we do not enter into appeals" or something along those lines
you basically have to pay it, and then claim it back. that's what dp told me anyway but he could be wtong
i had a problem with this with two sets of dresses and some items i ordered from overseas. i would have a good look round the rules on the hmrc website and then perhaps call them to check how this could be handled.
You do wonder with some buyers. I sold some pottery, wrapped and boxed it well, then got a message saying one of the pieces had arrived broken. I sent back a message to return the item and I would give a full refund - never heard from them again...