I pick up my medication which is on Boots' automated repeat system. Half way through the month I run out of one of the pills. I go in and ask, and am told it's on an "as and when" basis but I tell them I've been taking it for nearly 8 years, 2 a night and I need a full months' supply every month - that I've never had a problem with this before and what's changed? They do an emergency prescription for me (as if they're doing me an immense favour) and I pick it up two days later, having run out of them altogether therefore not taking one of my pills for a couple of days. Not good.
Then, this month, as I was running low on everything else (except the one above, which I'd got on emergency prescription again a week or so ago, so had quite a lot of those), I went in to get my next lot and it wasn't there. Not wasn't ready, just wasn't there. Don't worry, we'll be getting it next week they say. On Monday I went to get it. Not there, but don't worry it'll be here in the next day or so. Hmm. I have completely run out of pills (except for the one I picked up mid-month)
I go in on Tuesday. It's not there. This time the pharmacist on duty takes me off to their office and sits me down with the computer and we go through everything I'm getting and everything I should be getting.
Boots' head office have apparently updated their system and lots of people have been having problems with their repeats.
What we found: one pill not on the repeat at all and two issued at the wrong doses. The doctor I have is apparently not the doctor I have; according to Boots my doctor actually practices at a different surgery.
How does updating a system currupt data like that?
More to the point, as soon as they knew there was a problem, why weren't the staff jumping up and down to sort things out with people whose prescriptions were obviously not working out right. Like asking why you keep running out of this one midmonth etc?
Rant not really over, but hey
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to be really angry with Boots presecription service
13 replies
Jux · 16/06/2011 14:51
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