Leave a review on their website, mention when you ordered it, how it was faulty and still no sign of being able to use it I did that for my oven, after repairman being back and forward for weeks, and was still waiting on the part Got a brand new replacemant oven the next week
Never set foot in there after they wouldn't take back a karaoke machine which broke after 35 days..."oh it's over the 30 day limit" It is shite. Buy from John Lewis. If anything goes wrong they will sort it. I returned a lunchbox which had broken....got a straight exchange with no receipt...and a full refund as well.