Last week I took DS2 to the GP for a medicine review. The Dr asked about his hayfever which I said wasn't too bad this year, but mentioned that DS1's is really bad which is unfortunate as he is doing his GCSEs. The GP told me to bring him in to see the nurse as she could give him some eye drops and nose drops to go alongside his anti-histamines. The next day I took DS1 to the nurse and she was very snappy towards us, and told me I should have bought something over the counter. I told her, politely, that the GP had said to bring him in so we could get the most effective treatment due to his GCSEs. On Sunday night his left eye became really, really swollen and was closed up to a little slit. He had been using the drops and anti histamines, but his eye was getting worse so on Monday at 8.30am I rang the GP, and explained to the receptionist that he had his Maths GCSE that afternoon. I took him back to see the nurse who said it might be infected so she gave him anti biotic drops, we were in the room no more than 30 secs and again she was very snappy. When he came home from school his eye was still swollen and he had a headache so went for a lie down. When I called him for dinner his right eye was so swollen his eyeball looked sunken and the whites of his eye looked like it was covered in grey jelly. DH and I said we would take him to the OOH, but we could literally see the eye swelling so rang the GP who said to bring him in. When we were sat in the waiting room the receptionist said to the nurse (who was in recepton) "have you seen that poor boy's eyes?" The nurse turned round and snapped quite loudly "Yes I have seem him twice all ready. I am not seeing him again, that woman needs to accept there is nothing else we can do!"[shock] Fortunately we saw the Dr who said it was one if the worse allergic reactions he has ever seen in the eye and prescribed DS1 oral steroids and steroid eye drops which are now helping. I really do feel like making a complaint about the nurse's attitude. I don't have a problem with how she treated him, she wasn't to know his eyes were going to swell that much, but a bit of compassion wouldn't go a miss, surely?