Iv'e got a pair of linen trousers from M&S that I've only worn about 10 times and there is a hole in them, where the linen has rubbed. M&S said it was normal wear and tear. I burst out laughing and said "what, after 10 wearings?!" Checkout woman was insistent though and so was her supervisor. I didn't want money back, just wanted a new pair in exchange. I was so angry that that they thought this sort of wear was to be expected but even more annoying that they were the only trousers that fitted me nicely in years!
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to want an exchange on these trousers?
22 replies
PasstheTwiglets · 01/06/2011 15:18
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