Apparently 'the rules' say that they can't give out a prescription of contact lenses if your sight test is overdue. So perhaps they could mention that in the letter they send, reminding me that my sight test is overdue. Or they could mention it in the telephone message saying that my contact lenses are now in stock if I'd like to pick them up.
Either way, would it kill them to mention it to the 8 month pregnant woman who has a 50 minute round trip by foot to get into town to pick up the aforementioned sodding contact lenses, which she is then not going to be allowed to collect because of 'the rules'!
And before you ask, I didn't book my sight test because in my previous pregnancy my sight was all over the place, so I was waiting until the baby is born and my vision settles down. Otherwise, it strikes me as bloody pointless to have a sight test now anyway.
So apologies to the poor 18 year old lad on the front desk who had to deal with the crying hormonal woman, but perhaps tell head office not to be twats with their communication next time.
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to think Boots Opticians could mention 'the rules' in a letter
105 replies
LisasCat · 29/05/2011 15:42
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29/05/2011 16:26
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