I spent ages trawling through all the marked down items and had already bought a few things when, half hidden behind the pay desk I saw some boots. Three pairs, all on their own. They were hanging on a rail, set well away from the boots on sale for normal price. I found a pair in my size (well nearly my size)clipped on a hanger stating £15. A half size too big for me I figured they'd be fine as they were a bit of a bargain.
When I got to the till they came up as £35 which I queried. The assistant said they were marked up wrong and were not in the sale.
I asked for a manager to be called who, when he arrived, said he thought I had a valid point. However he was not the manager for that section - so he sent for a third body! When she came, she just echoed what the assistant had said and, though she accepted it was their mistake in pricing the boots wrongly she said that the full price had to be paid. The hanger with £15 on was for slippers!!
I was really annoyed, particularly when her only response was the corporate, inhuman repetition, "I hear what you're saying madam, but.."
After admitting their assistants had made the mistake I felt aggrieved that they would not honour the price displayed. I left the boots.
Am I being unreasonable?
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To expect M&S to honour wrongly priced item?
49 replies
lovemehols · 10/01/2011 23:34
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