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To have turned into John Lewis woman

(5 Posts)
beanlet Mon 10-Jan-11 15:09:31

We ordered the wrong-sized cot mattress and didn't realise til we'd opened it. On their website, John Lewis said that opened mattresses could not be returned for hygiene reasons - but not only did they agree to replace the mattress with a bigger one, we got to keep the smaller one AND we didn't have to pay the difference between the two!!!

Beat that Mothercare.

ChessyEvans Mon 10-Jan-11 15:12:04

They are renowned for their customer service but wow, that's pretty amazing!! grin

TrillianAstra Mon 10-Jan-11 15:17:35

So you ordered the wrong thing - they didn't mess up your order?

That sounds almost like too good customer service to me.

ChessyEvans Mon 10-Jan-11 16:04:52

Perhaps they didn't understand what you were saying had happened and thought it was their mistake?!

FabbyChic Mon 10-Jan-11 16:07:16

Considering you could have tried it in the cot before opening it, I'm amazed.

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