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about being held in a queue

(5 Posts)
happyharry Thu 30-Dec-10 16:24:57

For the last two days I have been trying to speak to a card services company. Yesterday I was on hold in a queue for 30 minutes before my phone cut me off. Today I have been on hold twice for the same length of time without success. Cannot believe such bad customer service. I wonder if they have any staff in at all. Worst of all is that I believe company actually makes money from these calls id people ring on 0871 number. Thankfully I used say no 2 0870

HappyHECmanay Thu 30-Dec-10 18:26:07

yup, that's crap. Probably skeleton staff atm.

Can you email them instead of calling?

happyharry Fri 31-Dec-10 18:01:43

No they do not accept emails. Had same problem with another company too. Driving me mad.

Doyouthinktheysaurus Fri 31-Dec-10 18:15:23

I think places must be running on minimal staff at the moment.

It is very annoying.

I called the DVLA wednesday to get a replacement logbook and got a message saying the lines were busy and then I got cut offshock No option to queue at all!!

GiddyPickle Fri 31-Dec-10 18:19:40

Message withdrawn at poster's request.

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